Job title: Front Desk Receptionist
Company: YWCA Hamilton
Job description: Who We Are
Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.
YWork for us?
At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:
- On-the-job training and professional development opportunities
- Childcare discounts
- Opportunities to get involved in our community
- A competitive total rewards package
If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!
Position Description
Job Code: 3-MAD-2023
Department: Building Services
Reports to: Front Desk Supervisor
Location: Hamilton, ON
Hours of Work: 37.5
Start Date: TBD
Posting Date: December 4, 2023
Closing Date: December 15, 2023
Maintain the daily operations of the Front Desk including reception, customer service, membership and program sales, in addition to member/client/community support.
KEY RESPONSIBILITIES:
- Support YWCA Hamilton mission, vision and values;
- Answer customer inquiries and accurately redirect as required;
- Promote and sell programs;
- Manage all payment transactions;
- Balance daily cash and float;
- Process all Fitness memberships and activate membership cards;
- Process all computer registrations;
- Monitor building security and screen clients and visitors;
- Sort and distribute mail for Staff, Residents and Tenant Groups;
- Record daily incidents and communication in appropriate log books;
- Manage keys for rental and/or user groups;
- Respond to customer/residents needs/emergencies;
- Attend and participate in team/staff and supervision meetings when required;
- Work safely, report all workplace hazards and follow all YWCA Hamilton Health and Safety policies and procedures;
- Be familiar and adhere to the Occupational Health & Safety Act, Workplace Safety Insurance Board Act (WSIA), Human Rights and Employment Standards Act;
- Attend and participate in mandatory training such as but not limited to WHMIS, Health and Safety Training, Non-Violent Crisis Intervention Training and Anti-Racism Anti Oppression Training (ARAO);
- Perform other duties as required.
Qualifications
QUALIFICATIONS:
- Relevant post-secondary education or working toward the completion of post-secondary education in a related field or combination of related work and academic experience;
- Must have related customer service experience;
- Must be able to work in a fast-paced, team environment;
- Excellent organizational skills and detail;
- Excellent problem-solving skills; proactive in anticipating needs or potential problems;
- Must have excellent written and verbal communication skills;
- Must be flexible, able to work various shifts of days, afternoons, evenings & weekends;
- Experience working in a diverse community and setting;
- Experience processing payment transactions and balancing cash;
- Ability to promote and sell programs;
- Proficiency with MS Office Applications including but not limited to Word, Excel and Outlook;
- Working from a feminist, anti-oppressive /anti-racist perspective;
- Bilingual English/French or other languages an asset;
- Must provide a current Police Check and current Standard First Aid/CPR Certificate or willingness to obtain at own time &cost.
NECESSARY TRAINING:
- Non-Violent Crisis Prevention/Intervention – Annual;
- Workplace Hazardous Materials Information System (WHMIS) – Annual (All YWCA Employees);
- Health and Safety Training;
- Accessibility for Ontarians With Disabilities (AODA);
- Anti-Racism Anti Oppression Training (ARAO);
- Standard First Aid/CPR Certificate;
- Other training as required.
As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.
Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.
Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.
Expected salary:
Location: Hamilton, ON
Job date: Wed, 06 Dec 2023 08:18:35 GMT
