Job title: Team Lead – Assessment Services
Company: Government of Alberta
Job description: The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:
The Ministry of Alberta Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.
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Job Information
Job Title: Team Lead – Assessment Services
Job Requisition ID: 49096
Ministry: Justice
Location: Red Deer, AB
Full or Part-Time: Full-time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular
Scope: Open
Closing Date: December 18, 2023
Classification: Subsidiary 06B 3625 Human Services Worker 6
Salary: $2745.72 to $3,549.01 bi-weekly ($71,663to $92,629 per year)
Role Responsibilities
Reporting to the Manager, Assessment Services, the Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors, Caseflow Coordinators and Program Supports.. They will work within current legislation, departmental policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in supervision, continuous quality improvement, customer service, and operational development.
In conjunction with the Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner.
A primary focus of the Team Lead is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of their work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures. They will provide resources and structures to the work environment to allow employees to perform their jobs effectively.
A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front-line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.
Leadership
Provide consultation to Family Court Counsellors/Case flow Coordinators, and Program Support staff at various levels in the areas of legislation, regulations, policy interpretation and intent, service delivery application and procedural difficulties within the programs provided by Business and Resolution Services. Develop and implement processes to effectively prioritize, delegate and monitor workflows and caseloads, adjusting as needed to achieve program goal, utilizing he case management program used within Resolution Services. Ensure that operational goals and expectations for the team is in line with provincial program business plans.
Supervision
Provide direction and/or consultation on issues arising from service delivery concerns; work with Manager(s) to resolve concerns. Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures. Other responsibilities include recruiting, on-boarding, and training & mentoring new staff, performance reviews, performance improvement plans as well as response to OH&S concerns.
Role Continue
Team Building and Staff Development
Develop, encourage and maintain communication networks within the team. Fostering individual growth and development of all team members. Seek out learning opportunities for staff members. Provide case consultation with staff members and deal with high conflict cases and difficult ethical issues.
Service Delivery
Liaise with and educate internal and external stakeholders regarding services provided. Provide support to ensure the continuous delivery of front-line programs and services during emergent, high demand and/or low resource periods, and promote and facilitate a collaborative approach to service delivery with other departments. The Team Lead assists staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.
Administration
Develop, maintain, and interpret data collection and statistical information that is user friendly, accurate and relevant in collaboration with the Manager(s).
Knowledge Skills And Abilities:
- Understand Adverse Childhood Experiences and impact of separation on child(ren)
- Demonstrate a range of accepted conflict resolution, negotiation, problem-solving and decision-making techniques
- Utilize de-escalation techniques and converse about safety planning with staff and clients
- Understand the origins and consequences of work-related stress and use coping and management skills to promote wellness
- Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior
- Set individual performance goals, ensuring alignment with the Ministry’s business plan and the divisional operational plan
- Identify and implement strategies that maximize team effectiveness
- Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Divorce Act, Extra-Provincial Enforcement of Custody Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act)
Qualifications
Required
Bachelor of Social Work Degree plus one (1) year of related experience.
Equivalency
Master of Social Work Degree and some related experience OR a related
University degree plus three (3) years of related experience OR a related two (2) year Diploma plus four (4) years of related experience OR
A related one (1) year Certificate plus five (5) years related experience.
Other Requirements
- Prior experience in a supervisory role
- Experience in the area of human services including family violence, crisis intervention, family dynamics, mental health, addictions, systems theory and conflict resolution.
Assets
- Knowledge and interpretation of Provincial Legislation and Federal Acts pertaining to family matters and good knowledge in other civil law matters is required E.g. Family Law legislation including the Family Law Act and the Extra Provincial Enforcement of Custody Orders Act, Divorce Act, Protection Against Family Violence Act, Child Youth & Family Enhancement Act, Inter jurisdictional Support Orders Act, Child Support Guidelines, Alberta Rules of Court, Practice Notes and Court Procedure Manuals, etc.
- Familiarity with related community resources (information sharing and case consultation), for example Emergency shelters or Policing agencies and Victims Services.
- Training/experience in family mediation including an understanding of interest based/non-evaluative mediation.
- Experience in Court & Justice Services policies and procedures, including court process.
Notes
Hours of Work: 36.25 hours per week, Monday to Friday.
One Full time Permanent position location in Red Deer.
Please include a cover letter that outlines how your experience and education have prepared you for this position.
For any Post-Secondary Education:
Please specify your major and length of program
Example: Police Studies Diploma, 2-year diploma
For Employment Experience:
- Please indicate duration of employment (month, year).
- Please specify employment status (ie. Casual, part time or full time).
- Example: Loss Prevention Officer, January 2006 – June 2009, Part Time (three 8-hour shifts/week).
As per the Health Professions Act, successful applicants must: be registered with the Alberta College of Social Workers (ACSW) to be eligible for this position, if:
(a) they have a degree in social work from any university in North America that is accredited by the Canadian Association for Social Work Education (CASWE) or the Council on Social Work Education (CSWE); or
(b) they have graduated from an approved social work diploma program in Alberta; or
(c) They have, within the last five years, been a registered, certified or licensed social worker in another province or with a member of the Association of Social Work Boards. Please be prepared to provide your registration details at the time of interview. For more information, please visit
Links and information on what the GoA has to offer to prospective employees.
- Working for the Alberta Public Service –
- Public Service Pension Plan (PSPP) –
- Leadership and mentorship programs
- Professional learning and development
- Positive workplace culture and work-life balance
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies: .
Agility Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
Drive for Results Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives.
Building Collaborative Environment Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
Developing Networks Ability to interact positively, build relationships and work effectively with others.
How To Apply
Click on the “Apply Now” button.
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or a copy of the role profile, please contact Sonya Bartley-Wynter at .
Expected salary: $92629 per year
Location: Red Deer, AB
Job date: Wed, 06 Dec 2023 05:44:23 GMT
