Job title: Service Design Manager, USA
Company: NCR Corporation
Job description: About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Service Design Manager
Location: Virtual, USA
Position Summary
The candidate will become a member of the NCR Digital Transformation Team responsible for global implementation and activities of the Field Technology / Setup team within the Oracle Enterprise Services (ES) program. This organization partners with IT and NCR Services Field Operations to architect world class, end-to-end IT solutions spanning functional areas such as Incident Creation, Remote Support, Incident Management, Field Operations, and Parts Logistics. This organization works closely with other IT Services organizations to perform global systems integration with ERP systems, other Service-related systems, and tableau reporting.
Candidate will be a proven leader, with a background in NCR Field Services delivery, and understanding of the linkage of Field Operations to the current NCR Services Systems. The application footprint includes Oracle ES, Advanced Scheduler, ES Mobility, CSSM, SAM, ODK, OKM, PASS and Intelligent Search.
Key Areas of Responsibility
As the Manager of the Field Technology and ES setup groups, responsibilities include:
Lead team consisting of members across multiple locations and areas of expertise and experience levels.
Overall responsibility for on time delivery of Field Technology initiatives within budget, with high quality. Ensuring applications, process and programs are consistently and globally implemented.
Overall responsibility for the timely and accurate setups such as new CE codes, groups, post code routing and territory reorgs.
Establish strategies for assigned programs areas (such as software platforms, service implementation or end user processes)
Communications of team program status and team accomplishments.
Coordinate activities with NCR management and project managers.
Coordinate with IT, Services Track Leads and team members on functional area requirements, resolving outstanding intra and cross- team issues, and ensuring work plan deliverables and tasks are met within deadlines.
Manage resource allocation to properly staff concurrent programs/projects.
Basic Qualifications
BS/BA in Management Information Systems, Computer Information Systems or equivalent degree or 3 years NCR Services business-related experience with technical background.
3+ years’ experience as a Service Design Manager or similar role
MS Office expertise – especially in Excel.
Strong understanding of current Field Operations processes and systems.
Strong project management and organizational skills.
Self-motivated, customer focused.
Strong written and oral communication skills.
Strong team orientation.
Ability to manage multiple team members and issue resolution.
Preferred Qualification
Deep knowledge of Oracle Field Service structure preferred.
Experience with Power BI or Quickbase.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Expected salary:
Location: Atlanta, GA
Job date: Wed, 11 Oct 2023 01:48:17 GMT
