Job title: Senior Manager, Canada Business Partner (IT)
Company: BD
Job description: Job Description Summary BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
BD offers an exciting opportunity to serve as the IT Technology & Global Services (TGS) Business Partner for Canada and North America Sales Operations. The role of the Sr Manager, Canada Business Partner is to serve as the person responsible for analyzing demand as well as the delivery of Technology & Global Services (TGS) solutions for BD Canada including Sales Operations, Commercial Excellence and Operations. This individual will serve as a point person and will work with a team of business partners to conduct analysis, prepare appropriate solution direction and deliver the work. Above all, this individual will be required to collaborate with internal and external experts to ensure that business priorities are shaped, prioritized, and delivered. This is a great opportunity for someone to facilitate bringing the appropriate technology, process and workplace solutions together as they contribute to the BD Canada agenda.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
This position reports directly to the TGS Business Partner, North America and will serve on the Canada general management leadership team.
RESPONSIBILITIES
The objective of this role is to actively partner with the Canada leadership team to understand strategic priorities and work to identify ways that Technology & Global Services (TGS) can support and advance those objectives. Primary responsibilities will include:
Develop a deep knowledge of Canada including key driver goals, short- and long-term roadmaps, key projects and personnel
Partner with Canada and U.S. region counterparts to plan new joint initiatives, evaluate proposals, and determine how they fit into roadmaps and priorities with a focus on sales enablement and commercial operations
Partner with Commercial leaders to develop the capability roadmap to accompany the BD customer journey from lead generation, e-commerce, pricing, customer service and contracting
Develop the multi-year plan to deliver and sustain the enabling technology for effective sales operations
Establish and earn value-adding, strategic partner relationship maturity for yourself and for the entire TGS function
Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements
Execute highly integrated, complex projects/improvements/deliverables needed to implement technology, processes or services to meet business requirements including the documentation, testing and implementation
Manage and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes
Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps
Execute projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and go-live support. This includes managing escalation and mitigating risk
Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis
QUALIFICATIONS & EXPERIENCE
The ideal candidate will bring a combination of strategic understanding, both business and technology experience, exceptional relationship building skills and solution-oriented mindset together.
In addition, this person should also possess:
8+ years of experience in a business including work in one or more of the following technology areas: sales operations, order management, customer data & contract management, customer support of complaints or recalls, data analytics or shared services; experience in a regulated systems environment preferred
Proficiency in implementing and supporting commercial platforms like Salesforce, Conga/Apttus Contract Lifecycle Management, SAP ERP, Vistex, Vendavo, Marketo and Power BI
Proficiency in project management basics: charter, business case development, project management plan and schedule, stakeholder management, communication planning, risk/issue management, status reporting and running team calls
Proficiency in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting
Ability to influence and break down silos within an organization as well across organizations
Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
Ability to communicate complex business / technical challenges in a simplified manner
Must be a leader who can influence stakeholders in written and oral communications
Must have experience and knowledge of change management principles and methodologies and have the ability to formulate new programs to generate excitement and engagement
Familiarity with continuous improvement and project management approaches, tools, and phases
Exceptional ability to lead change using positive and collaborative methods
Highly collaborative work style which includes working effectively across all organizational levels
Experience working in a highly matrixed organization and in overcoming ambiguity
Leading by example, mentoring, and motivating others all around you
Superior analytical, evaluative, and problem-solving abilities
Excellent judgment and decision-making
Able to align and work with diverse global stakeholders
Strong humility, listening, creativity, and negotiation skills
Accept ownership
EDUCATION
Bachelor’s degree in business or a related field is strongly preferred.
Master’s degree highly desirable.
Educational certificate or training in a process methodology is a plus.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit
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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.
PDN
Primary Work Location CAN Mississauga – Derry Road West
Additional Locations
Work Shift
Expected salary:
Location: Mississauga, ON
Job date: Sat, 23 Dec 2023 00:34:54 GMT
