Job title: Retirement & Pension Benefits Specialist
Company: Canadian Western Bank
Job description: At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy.
Role Specifications
Location: Vancouver
Hire Range: $55,000-$60,000k.
Everyday flexibility. On-site requirements. Collaborative connections.
Note: The external title has been changed to align with industry standards. The internal job title will be: “Trust Services Officer”
For additional information, please contact the recruiter for a complete job description.
Service You Can Trust®
offers a wide variety of trustee and custodial solutions for individuals, businesses, and institutional investors. We operate with a deep understanding of the markets where we can add value. We have a proven reputation for comprehensive delivery of fiduciary expertise, safety of assets and dedicated service. Our philosophy is centered on providing clients with client-focused service, notable value, and tailored solutions.
Our highly engaged teams operate within a client-centric, collaborative, and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities. And we are building momentum.
We are looking for change makers. Process enthusiasts. Future leaders. Performance focused go-getters who are looking to accelerate their careers. Our team thrives on idea-sharing, collaboration, respect, caring, and camaraderie.
The Opportunity
In the role of a Retirement & Pension Benefits Specialist, you will manage and oversee the accurate and timely disbursement of retirement and pension benefits to our clients. The ideal candidate will possess a deep understanding of registered accounts (RRSP/RRIF/TFSA) and pension regulations and payment procedures. The Retirement and Pension Benefits Specialist will be responsible for processing pension payments, resolving payment discrepancies, and providing exceptional customer service to our clients’. If you have payroll systems and experience with retirement or pension plan administration, this role is for you!
What you will learn and engage in
- Financial transactions. Executing financial transaction activities related to pensions and registered products (RRSP, RRIF, TFSA), A strong understanding of these products and the associated rules will be an asset as you will be processing benefit payment changes, taxable payments, and plan expenses in accordance with client instructions.
- Risk. Work with high risk and high client impact processes, including large dollar transactions, and transactions with tax implications for clients.
- Documentation. Maintenance of pensioner records and long-term document control and electronic reporting for all applicable tasks. This also includes maintenance of specific client procedures and profiles.
- Operations optimization. Proactively address potential procedure enhancements and best practices, sharing with management and peers.
- Privacy. Ensure that the confidentiality of the Bank and its customers in maintained by routinely securing all documentation during non-business hours and is aware of and adheres to employee code of conduct.
- Collaboration. Provide direct support to the CWB branch network, to enable them to deliver a “best in class” customer experience.
- Performance measures. Regularly review SLA targets in collaboration with individual leader to ensure client needs are met.
What you bring with you
- Numbers bring you joy. You find comfort in knowing that every math problem has a right answer.
- Pension and/or Payroll Administration experience is an asset. You understand the payroll process.
- Customer service is a real thing – and it gets results when done right. You’ve gained some experience in this space, and you know the difference between good service & bad service. You know the difference in how it feels.
- Tech Savvy. You’re comfortable using excel to create financial analysis with intermediate formulas. You can create a pivot table in Excel and complete looks up without any worries. You’ve had previous experience working with a payroll system or with the Global Plus application.
- Organization? Time Management? These are two skills you have in spades! You have the knack to effectively manage several priorities simultaneously and a keen eye for details.
- Hard work? No problem. You are happy to roll up the sleeves to get the job done – and you’ve been known to have fun doing it too. You don’t shy away from a fast-paced environment, especially when hard work is recognized and rewarded.
- Communication is key. You can convey messages & communicate clearly and professionally.
- Team player. Necessary skill – you must be able to share and grow with a team, you want to add your experience, knowledge, and voice to the business. You want to help build strong processes and a strong team.
- Raise your hand. Go above and beyond, get involved in projects, identify potential efficiencies, and dig deeper into the details. Make an impact.
- Pay attention to the details. Minimize risk, by ensuring compliance with policies and regulatory requirements in all areas of banking and operations.
- Provide the wow. We are obsessed with our clients’ success and a commitment to providing unrivaled client experience. Perform & deliver results consistently.
- Life is journey and along the way, you’ve learned how to do things better, faster, and smarter. You know what to prioritize to get things done and what tasks are just unnecessary steps. You have a system, and it works.
Get hired. Work hard & perform. Grow. Get recognized. Repeat.
Be seen. Be heard. Get recognized.
- Raise your hand. Go above and beyond, get involved in projects, identify potential efficiencies, and dig deeper into the details. Make an impact.
- Pay attention to the details. Minimize risk, by ensuring compliance with policies and regulatory requirements in all areas of banking and operations.
- Provide the wow. We are obsessed with our clients’ success and a commitment to providing unrivaled client experience. Perform & deliver results consistently.
So far, in 2023, 44% of all posted positions at CWB have been filled internally. That’s almost 1 out of every 10 employees taking on a new challenge or growth opportunity.
Why work with us?
Your success is our obsession.
If you are obsessed with client success – we will surround you with a strong foundation of care, support, autonomy & know-how to make it happen. Learning, development, coaching, mentorship, & opportunities for growth & innovation. Challenging work matched with recognition & rewards. Pay for performance incentives and all the vital benefits to take care of you and your loved ones because your whole wellness matters – physical, mental, financial, & spiritual! We live for today, and plan for tomorrow. Your investments grow with us with our RSP & ESP programs. And being an owner brings a differentiated level of motivation, engagement, empowerment & reward –with CWBFG, every employee can be an owner. Need another reason?
Trust your career with an industry leader. Apply today.
#LI-JA1
As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.
Closing Date:
- Position closes at 12:01am on the close date identified below. 12/13/2023
Expected salary:
Location: Vancouver, BC
Job date: Fri, 01 Dec 2023 07:13:07 GMT
