Resettlement Assistance Program Assistant

Job title: Resettlement Assistance Program Assistant

Company: New Canadians Centre Peterborough

Job description: RAP (Resettlement Assistance Program) Assistant

New Canadians Centre Peterborough
| Position Description: RAP (Resettlement Assistance Program) Assistant NOC: 42201 Social and Community Service Support Worker | Posting Date: Tuesday, January 16, 2024 Closing Date: Wednesday, January 24, 2024

External Job Posting

Hours: 35 hours per week

Wage: $21.31 to $27.06 based on years of service

| 1 year | 2 years | 3 years | 4 years
| 21.31 | 23.43 | 25.77 | 27.06

Estimated Start date: As soon as possible

Location: Peterborough, Ontario

Reports to: Manager of Refugee Resettlement

Terms of Employment: 12-month parental leave contract

EHB and Pension: N/A

Applications must include a cover letter and resume. If emailing your application, it will be appreciated to receive the cover letter and resume as one PDF file attached to the email. Only eligible internal candidates will be considered for the position.

Please address your application to:

recruitment@nccpeterborough.ca

Attention: Recruitment Committee

New Canadians Centre Peterborough

221 Romaine St. Peterborough, ON K9J 2C3

Thank you for your interest. Please note that only those selected for an interview will be contacted.

The NCC is an advocate for equity and is committed to ensuring representation in its staff team. We welcome applications from members of immigrant and refugee communities, people of colour, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

The New Canadians Centre Peterborough (NCC) is a non-profit charitable organization dedicated to supporting immigrants and refugees in the Peterborough, Kawartha Lakes, Haliburton and Northumberland regions. We strive to empower people who are new to Canada, so they can be recognized as equal and valued members of Canadian society, and we provide leadership to cultivate their meaningful economic, social, and cultural inclusion in our community.

NCC’s Resettlement Assistance Program (RAP) coordinates the arrival, orientation and initial steps of settlement for government-assisted refugee clients. The RAP Assistant is part of the RAP Team and assists with all direct services provided to government assisted refugees during the period they are in temporary housing, as well as any related case management work with clients as directed by the Manager of Refugee Resettlement.

Duties & Responsibilities:

Direct Services:

Assist the RAP staff team with the following tasks:
Preparing temporary housing (refugee reception house or hotel accommodations) for the arrival of new families, including purchasing necessary supplies, such as linens and other household items; arranging for cleaning and maintenance work at temporary housing.
Arranging for food for clients in temporary housing, including catering with local restaurants and/or purchasing groceries or food cards for clients
Addressing client needs during their stay in temporary housing and/or during COVID quarantine, including daily check ins, purchasing of food and personal care items, arranging for communications with NCC staff and others (cell phones, laptops etc.), and any other needs that arise
Assisting with search for permanent housing for newly arrived clients, including delivering housing orientation, liaising with the Housing Resource Centre, scanning online sources, contacting local landlords and community members, arranging for viewings, explaining lease agreements to clients and arranging for utilities and rent subsidies
Assisting with any medical or health care related issues, such as arranging medical appointments
Liaising with volunteer support team members as appropriate
Assisting with donation of items and liaising with related donors and partners
Taking on call responsibilities during evenings and/or weekends when clients are in temporary housing

Office Administration:

Assist with client documentation and tracking, including preparation and filing of client intake forms, notes and records; updating client files and/or client database; recording additional information as specified (monthly statistics, iCARE, etc.)
Attend regular staff meetings as required
Provide Manager of Refugee Resettlement with information as requested and in a timely manner

General Responsibilities

Support the mandate of the New Canadians Centre Peterborough
Complete required documentation such as expense reports and timesheets
Perform other support duties as needed

Qualifications:

Experience:

Post-secondary education in a field related to Community Development, Social Work and/or Social Service Work, or equivalent working experience.
Experience in counseling, needs assessment and/or conflict resolution is an asset
Work experience in the non-profit sector is an asset
Lived experience as a newcomer to Canada or as a member of a marginalized group, as voluntarily self-identified, is viewed favourably.
Knowledge of community resources, as well as landlords, caterers and related businesses is an asset
Knowledge of property maintenance and basic home repair is an asset

Competencies:

Excellent English written and verbal communication skills applicable to a multicultural setting is required
Fluency in other languages such as Arabic, Dari, Pashto is an asset
Understanding and empathy for the struggles which immigrants, refugees and newcomers face in starting a new life in Canada; knowledge of issues facing resettled refugees in general and the Resettlement Assistance Program more specifically considered an asset
Understanding of anti-oppressive language and concepts including power, privilege, intersectionality, and racism
Detail oriented, with strong organizational, research, problem solving and time management skills
Must be able and willing to lift and move items, such as small furniture, and drive rental vehicles
Ability to work independently and as part of a team
Adaptability and responsiveness to client and organizational needs
Ability to work under pressure and address emergency situations
Ability to maintain confidentiality and handle important documents in a sensitive manner
Demonstrated ability to keep accurate records, write reports and meet deadlines
Proficient in use of computers and Microsoft Office applications, including Microsoft Excel and Microsoft Access

Other:

Current Criminal Reference check with vulnerable sector screening
Valid Ontario Class G Driver’s License, and access to a vehicle is required
Ability to work flexible hours, including some weekends and evenings
Ability and willingness to travel to related seminars, conferences, training, meetings, etc.

The NCC strives to be an equal opportunity employer.

We encourage applicants from diverse backgrounds.

Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Accommodation will be provided in all parts of the hiring process as required under the NCC’s Accessible Customer Service Policy. Applicants will need to make their needs known in advance.

Apply for the job now!