Job title: Quality Foods Africa Limited Current Job Opportunity – Apply Now
Company:
Job description: Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa and ensuring their commercial success, a strategy that unites customers, shareholders, franchisors and our staff. We are recruiting to fill the position below:
Job Title: Customer Success / Call Centre Executive
Location: Lagos
Job type: Full Time
Job Role
- The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.
- Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.
- In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy
Job Responsibilities
- Manage relationships with customers to maintain overall customer health and growth.
- Meet and exceed retention goals.
- Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
- Be a spokesperson for the brands with the customer – share our digital transformation vision
- Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
- Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
- Participate in on-boarding activities and product demonstrations post purchase.
- Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
- Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
- Inbound calls
- Outbound calls
- Email Resolution
- Response to life chat ( Whatsapp,Google review).
- Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Requirements
- Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
- Minimum of 2 years Experience as a Call Centre Agent.
- Customer retention and growth experience.
- Understand Customer Journey.
- Customer satisfaction oriented.
- Exceptional professional communication skills.
- Strong administration, analytical and organizational skills, with a systematic approach to problems.
- Strong networking & relationship building skills.
- Self-driven, able to work independently as well as a good team player.
To Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.
Application Deadline: Not Specified.
Anybody asking you to pay money to schedule your interview or offer you job may be a scam
Expected salary:
Location: Nigeria
Job date: Thu, 19 Oct 2023 07:27:23 GMT
