<p><b>Job title:</b> Quality Foods Africa Limited Current Job Opportunity – Apply Now<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Quality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition. Our business model is based on bringing leading international quick service brands to Africa and ensuring their commercial success, a strategy that unites customers, shareholders, franchisors and our staff. We are recruiting to fill the position below:</p>
<p> Job Title: Customer Success / Call Centre Executive<br />
 Location: Lagos<br />
 Job type: Full Time</p>
<p><b>Job Role</b></p>
<ul>
<li>The ideal candidate is to be the trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the customer life cycle.</li>
<li>Customer Success Executive is responsible for retention, adoption, and expansion of the brands with an assigned base of customers.</li>
<li>In summary the top priority for this role is to ensure high-quality experience for our customers, resulting in their satisfaction and advocacy</li>
</ul>
<p><b>Job Responsibilities</b></p>
<ul>
<li>Manage relationships with customers to maintain overall customer health and growth.</li>
<li>Meet and exceed retention goals.</li>
<li>Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.</li>
<li>Be a spokesperson for the brands with the customer &#8211; share our digital transformation vision</li>
<li>Maintain high customer satisfaction and ensure that customers act as the brands&#8217; advocates.</li>
<li>Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.</li>
<li>Participate in on-boarding activities and product demonstrations post purchase.</li>
<li>Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.</li>
<li>Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.</li>
</ul>
<ul>
<li>Inbound calls</li>
<li>Outbound calls</li>
<li>Email Resolution</li>
<li>Response to life chat ( Whatsapp,Google review).</li>
<li>Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.</li>
<li>Minimum of 2 years Experience as a Call Centre Agent.</li>
<li>Customer retention and growth experience.</li>
<li>Understand Customer Journey.</li>
<li>Customer satisfaction oriented.</li>
<li>Exceptional professional communication skills.</li>
<li>Strong administration, analytical and organizational skills, with a systematic approach to problems.</li>
<li>Strong networking &; relationship building skills.</li>
<li>Self-driven, able to work independently as well as a good team player.</li>
</ul>
<p><b>To Apply</b><br />
 Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.</p>
<p> Application Deadline: Not Specified.</p>
<p> Anybody asking you to pay money to schedule your interview or offer you job may be a scam<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Nigeria<br />
<br /><b>Job date</b>: Thu, 19 Oct 2023 07:27:23 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1b4e417c58050307530d21525952595e50/bc8e927a824e80813120c426a9c4b520.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

