<p><b>Job title:</b> One StepAhead Consulting Limited Current Job Opportunity – Apply Now<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: One StepAhead Consulting – Our client is recruiting suitably qualified candidates to fill the position below:</p>
<p> Job Title: Female Customer Experience Manager<br />
 <br /> Location: Lekki Phase 1, Lagos<br />
 <br /> Employment Type: Full-time</p>
<p> <b>Job Summary</b> </p>
<ul>
<li>We are seeking a highly motivated and experienced Female Customer Experience Manager to lead our customer service team and ensure an exceptional experience for our valued clients.</li>
<li>As the Customer Experience Manager, you will play a pivotal role in creating a positive and memorable experience for our customers.</li>
<li>Your responsibilities will encompass managing and training the customer service team, analyzing feedback, and implementing strategies to enhance overall customer satisfaction.</li>
</ul>
<p> <b>Key Duties and Responsibilities</b> </p>
<ul>
<li>Lead, motivate, and mentor the customer service team, fostering a positive and collaborative work environment.</li>
<li>Develop and conduct training programs to ensure team members provide outstanding customer service, including effective communication and conflict resolution skills.</li>
<li>Collect and analyze customer feedback, reviews, and surveys to identify areas for improvement and develop action plans.</li>
<li>Implement strategies to engage with customers, build relationships, and enhance their experience throughout their journey with our company.</li>
<li>Handle escalated customer complaints and issues with professionalism, ensuring swift resolution and customer satisfaction.</li>
<li>Continuously evaluate and improve customer service processes and procedures to streamline operations and enhance efficiency.</li>
<li>Monitor and maintain service quality standards, ensuring consistency and adherence to company policies.</li>
<li>Develop and implement initiatives to improve the overall customer experience, including loyalty programs, personalized services, and special events.</li>
<li>Generate reports on customer service metrics, performance, and trends, presenting findings to senior management.</li>
<li>Collaborate with other departments, such as marketing and sales, to align customer experience strategies with business objectives.</li>
</ul>
<p> <b>Key Requirements</b> </p>
<ul>
<li>Bachelor’s Degree in Business, Hospitality, or a related field preferred.</li>
<li>Minimum of 5 years experience in customer service management or a similar role, preferably in the hospitality industry.</li>
<li>Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.</li>
<li>Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer demographics.</li>
<li>Exceptional problem-solving and conflict resolution abilities.</li>
<li>Data-driven mindset with the ability to analyze customer data and translate insights into actionable strategies.</li>
<li>Customer-centric approach and a passion for exceeding customer expectations.</li>
<li>Proficiency in customer relationship management (CRM) software and other relevant tools.</li>
<li>Ability to work in a fast-paced and dynamic environment.</li>
</ul>
<p> <b>To Apply</b><br />
 <br /> Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the email.</p>
<p> Application Deadline: 9th October, 2023.</p>
<p> Note: Applicant must be able to Commute conveniently.</p>
<p> Anybody asking you to pay money to schedule your interview or offer you job may be a scam<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Lekki, Lagos State<br />
<br /><b>Job date</b>: Wed, 11 Oct 2023 05:30:20 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1c4d416e420a1c1b4b00490d0f605d545c13425f/8125baaa69c10a8c5958007a2ac79acf.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

