Job title: One StepAhead Consulting Limited Current Job Opportunity – Apply Now
Company:
Job description: One StepAhead Consulting – Our client is recruiting suitably qualified candidates to fill the position below:
Job Title: Female Customer Experience Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly motivated and experienced Female Customer Experience Manager to lead our customer service team and ensure an exceptional experience for our valued clients.
- As the Customer Experience Manager, you will play a pivotal role in creating a positive and memorable experience for our customers.
- Your responsibilities will encompass managing and training the customer service team, analyzing feedback, and implementing strategies to enhance overall customer satisfaction.
Key Duties and Responsibilities
- Lead, motivate, and mentor the customer service team, fostering a positive and collaborative work environment.
- Develop and conduct training programs to ensure team members provide outstanding customer service, including effective communication and conflict resolution skills.
- Collect and analyze customer feedback, reviews, and surveys to identify areas for improvement and develop action plans.
- Implement strategies to engage with customers, build relationships, and enhance their experience throughout their journey with our company.
- Handle escalated customer complaints and issues with professionalism, ensuring swift resolution and customer satisfaction.
- Continuously evaluate and improve customer service processes and procedures to streamline operations and enhance efficiency.
- Monitor and maintain service quality standards, ensuring consistency and adherence to company policies.
- Develop and implement initiatives to improve the overall customer experience, including loyalty programs, personalized services, and special events.
- Generate reports on customer service metrics, performance, and trends, presenting findings to senior management.
- Collaborate with other departments, such as marketing and sales, to align customer experience strategies with business objectives.
Key Requirements
- Bachelor’s Degree in Business, Hospitality, or a related field preferred.
- Minimum of 5 years experience in customer service management or a similar role, preferably in the hospitality industry.
- Excellent leadership and team management skills, with a track record of building and motivating high-performing teams.
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse customer demographics.
- Exceptional problem-solving and conflict resolution abilities.
- Data-driven mindset with the ability to analyze customer data and translate insights into actionable strategies.
- Customer-centric approach and a passion for exceeding customer expectations.
- Proficiency in customer relationship management (CRM) software and other relevant tools.
- Ability to work in a fast-paced and dynamic environment.
To Apply
Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the email.
Application Deadline: 9th October, 2023.
Note: Applicant must be able to Commute conveniently.
Anybody asking you to pay money to schedule your interview or offer you job may be a scam
Expected salary:
Location: Lekki, Lagos State
Job date: Wed, 11 Oct 2023 05:30:20 GMT
