Job title: NMS Engineer Job at ipNX Nigeria Limited
Company:
Job description: ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
We are recruiting to fill the position below:
Job Position: NMS Engineer
Job Location: Lagos
Employment Type: Full-time
Description
- Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
- Run on 247365 network monitoring operation.
- Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
- Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
- Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.
- Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment they are in.
- Escalating issues related to cooling, voltage instability, shelter leakages, etc.
- Ensure continuous engagement of vendors and OEMs on service-related issues.
- Generate and compile regular reports/availability for each of the Colo sites and service providers.
Educational Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage
- Knowledge of networking and network monitoring/management
- Perform second-level Escalation on network outages or faults to responsible parties.
- Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
- Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
- Knowledge and experience with various web technologies
- Ability to learn new things quickly.
- Proactive monitoring of the status and performance of network infrastructure and services across the regions.
- Troubleshooting and resolving first-level network outages on the network.
- Proactive monitoring of network trends and alert for network optimization and planning.
- Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.
Client and Third-party Interaction:
- Processing access into third-party sites on the network for visiting engineers.
- Providing remote support to field engineers during network outages.
- Engaging third-party providers (collocation, leased-lines, etc.) on any faults and follow-up till outages are resolved.
- Raising tickets for faults on the network for tracking and effective escalation.
- Handling ticket escalations from customers and providing necessary support and updates.
Documentation:
- Generate daily, weekly, and monthly reports on all network outages, network performance, and service availability for third-party providers on the network.
Expected salary:
Location: Nigeria
Job date: Fri, 12 Jan 2024 04:27:24 GMT
