Job title: Job Openings at E’Sorae Luxury Homes
Company:
Job description: E’Sorae Luxury Homes is a leading retail company committed to providing high-quality and luxury beddings, diffusers, scented candles, pillows, towels etc and other products and exceptional customer experiences. With a passion for innovation and a dedication to excellence, we have established ourselves as a prominent player in the retail industry. As we continue to grow, we are seeking a dynamic and experienced individual to join our team as the Brand and Partnership Manager.
We are recruiting to fill the following positions below:
1.) Retail Manager
Job Location: Ikoyi/Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service.
- Ensure effective day-to-day operations, including staffing, scheduling, and training.
- Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.
- Manage inventory levels to prevent stockouts and overstock situations.
- Address customer inquiries and concerns, ensuring a high level of customer satisfaction.
- Monitor and analyze sales and inventory data to make informed decisions for product selection and merchandising.
- Implement visual merchandising strategies to enhance the store’s appearance and drive sales.
- Collaborate with the marketing team to execute promotions and events to drive foot traffic and sales.
- Maintain a safe and organized store environment, adhering to company policies and procedures.
Qualifications
- Bachelor’s Degree in Business, Retail Management, or a related field (preferred).
- 5 – 7 years of work experience.
- Proven experience in retail management, with a track record of achieving and exceeding sales targets.
- Strong leadership and communication skills.
- Ability to adapt to a fast-paced and evolving retail environment.
- Proficient in Microsoft Office and point-of-sale (POS) systems.
- Excellent organizational and time-management abilities.
- Knowledge of retail operations, including inventory management and merchandising.
- Customer-focused with a passion for delivering exceptional service.
- You are a results-driven and customer-focused retail professional
Method of Application
Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the mail.
2.) Sales Executive / Sales Representative
Job Location: Ikoyi/Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Prospecting and Lead Generation: Identify and pursue new business opportunities through market research, networking, and cold calling to build a robust sales pipeline.
- Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs, and providing solutions to meet their objectives.
- Sales Presentations: Deliver compelling and persuasive sales presentations to prospective clients, showcasing the value and benefits of our products/services.
- Negotiation and Closing: Lead negotiations, address objections, and close sales deals to meet or exceed sales targets.
- Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics to position our offerings effectively.
- Sales Reporting: Provide regular and accurate sales reports, forecasts, and updates to the management team.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field.
- 2 – 4 years of work experience.
- 2-4 Years of experience.
- Proven experience in B2B sales, with a track record of meeting or exceeding sales targets.
- Strong communication, negotiation, and interpersonal skills.
- Familiarity with CRM software and sales analytics tools.
- Self-motivated with a proactive and results-oriented approach.
- Ability to work independently and collaboratively within a team.
- You are a goal-driven and customer-focused sales professional
Method of Application
Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the mail.
3.) Customer Experience Executive
Job Location: Ikoyi/Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.
- Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
- Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.
- Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.
- Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
- Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.
- Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field.
- 2 – 4 years of work experience.
- Proven experience in a customer service or customer experience role.
- Familiarity with customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and adapt to evolving customer needs.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric mindset.
- A customer-focused professional with a passion for creating positive experiences
Expected salary:
Location: Lekki, Lagos State
Job date: Sun, 19 Nov 2023 06:02:47 GMT
