<p><img src="https://toptechblitz.com.ng/wp-content/uploads/2023/11/2a3803c429e56ecaae1fd6d532160548_mobile.png"/><br />
<b>Job title:</b> IT Services Infrastructure Specialist<br />
<br /><b>Company:</b> DHL</p>
<p><b>Job description</b>: What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.</p>
<p> DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.</p>
<p> Start YOUR career withDHL today…</p>
<p> DHL Express currentlyhas an opening for aService and Infrastructure SpecialistinourBrampton, ON location.</p>
<p> How will you contribute to the success of DHL?</p>
<p> The IT Services Infrastructure Specialist is responsible for the provisioning, installation, configuration</p>
<p> and support of Office Desktop PCs, RF scanner equipment, laptops, printers and all related</p>
<p> technology used in DHL Office Brampton including hardware and applications used by the various</p>
<p> functions on location and applicable server support for the warehouse and office systems.</p>
<p><b>Soft skills:</b></p>
<p> o Ability to work in a team environment to coordinate information and complete group tasks.</p>
<p> o Proven customer service and / or interpersonal skills.</p>
<p> o Proven problem solving / decision making skills.</p>
<p> o Proven ability to manage multiple tasks.</p>
<p> o Demonstrated organizational and planning skills.</p>
<p> o Proven ability to work under pressure</p>
<p> IT skills:</p>
<p> o Proficient in Windows server</p>
<p> o Familiar with RF scanners and label printer troubleshooting and support</p>
<p> o Able to create documentation</p>
<p> o IT Asset Management and CMDB</p>
<p> o Familiar with software and hardware security</p>
<p> o Familiar with ITS cloud and internal rules</p>
<p> o Working knowledge of Windows 7/10/365</p>
<p> o Familiar with Ticketing System and ITIL Processes (Incident &; Problem Management)</p>
<p><b>Other Requirements:</b></p>
<ul>
<li>Provides second-tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers’ desktop software and hardware; supports mobile workforce.</li>
<li>Consults with customers on all aspects of end-user computing and desktop-based systems software; resolves more complex, less defined issues.</li>
<li>Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.</li>
<li>Maintains passwords, data integrity, and system security for the desktop environment. Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.</li>
<li>Conducts site surveys and implements moves, adds/changes, and modifications to existing equipment through work-request system.</li>
<li>Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application packages; participates in the testing and evaluation of new desktop packages, implements prototypes, and consults with customers on selection of software applications.</li>
<li>Supports SATS auto-sort software and materials handling equipment applications.</li>
<li>Performs security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations.</li>
<li>May provide functional guidance, advice, and/or training / support to end-users</li>
</ul>
<p><b>Do you have what it takes?</b></p>
<ul>
<li>BS/BA or related work experience in related discipline and 2 &#8211; 5years of experience in related field.</li>
<li>Highly achievement-oriented and detail-oriented.</li>
<li>Proficient communication in English &#8211; both verbal and written.</li>
<li>Able to occasionally work extra hours, sometimesoutside of normal working hours.</li>
<li>Able to occasionally travel to other DHL locations around Canada.</li>
<li>Strong understanding of Microsoft products &#8211; computer skills.</li>
<li>Ability to work in a team environment to coordinate information and complete group tasks.</li>
<li>Proven customer service and / or interpersonal skills.</li>
<li>Proven problem solving / decision making skills.</li>
<li>Proven ability to manage multiple tasks.</li>
<li>Demonstrated organizational and planning skills.</li>
<li>Proven ability to work under pressure.</li>
</ul>
<p> Thank you for your application. Those selected for an interview will be contacted.</p>
<p> All applicants are required to pass interviews and a criminal background check in order to qualify for the position.</p>
<p> We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Brampton, ON<br />
<br /><b>Job date</b>: Fri, 01 Dec 2023 05:43:38 GMT</p>
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