Job title: International Student Advisor, Digital Innovation and Communication
Company: University of Toronto
Job description: Date Posted: 10/18/2023
Req ID: 34479
Faculty/Division: VP & Provost
Department: Centre for International Experience
Campus: St. George (Downtown Toronto)
Position Number: 00055532
Description:
About us:
The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities. That is what creates an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.
Student Life strives to provide all students with the opportunity to actively participate in learning; effectively manage their experience and wellbeing, find connections, community, and friendship; encounter new ways of thinking, learning, and being in the world; and experience leadership, independence, and success.
The Centre for International Experience (CIE), within theDivision of Student Life and the Office of Vice President International, provides students opportunities so they can expand their learning into the global arena. CIE enables students to expand their world to gain a global advantage. We work with students, academic units, local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research and professional opportunities. We work in partnership with faculties and services to enable students new to Canadato maximize their time at U of T to meet their goals and aspirations on graduation. Finally, we work to build curricular, co-curricular, and experiential global learning opportunities on campus.
Your opportunity:
The St. George Campus has the largest and fastest growing population of international students at University of Toronto. The goal of the International Student Advisor, Digital Innovation and Communication is to provide support in implementation of digital tools and systems within the scope of the International Student Immigration Advising team. In addition, the role will execute communication strategy within the International Student Services portfolio. Furthermore,
Incumbent will be supporting international immigration advising to international students at the University of Toronto St. George.
Reporting to the Associate Director, International Student Services, the Advisor will guide students and university partners on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council. This includes one-on-one advising and group information sessions for students, information provision to staff who support students and development of online, in person and remote services and resources. Your opportunity is to provide consistent, timely and current support to international students, internal partners and stakeholders on the documentation and processes required in order for international students to be legally in Canada while studying with the University of Toronto and to fully engage in the learning experiences within their programs.
In addition, the incumbent will be theproject manager for digital innovation projects aiming at streamlining the ISIA team’s processes and improving international students’ experience in doing so by working with all St. George Campus stakeholders. Update immigration policy information and resources on the CIE website and ensure updated video resources for students on the CIE website. The incumbent will be tasked with extracting student data for reporting and communication purposes. Therefore, experience with Azure and Power BI is considered an asset. The role will work as a liaison with IT on creating solutions, migrating web resources and fixing issues.
Your responsibilities will include:
- Planning and implementing project phases
- Coordinating tasks for projects and other strategic initiatives with stakeholders
- Analyzing service delivery and/or internal processes and recommending improvements
- Researching and recommending appropriate resources and materials
- Developing and implementing communication plans that support strategic objectives
- Advising on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council
- Interpreting and applying policies and procedures when making independent decisions
- Facilitating educational workshops and seminars
Essential Qualifications:
- Master’s Degree ina relevant discipline or an acceptable equivalent combination of education and experience.
- Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) certification required.
- Minimum five years of related experience in international student advising, with a preference to immigration advising, to higher education international students in Canada required.
- Minimum five years demonstrated superior and extensive knowledge of restrictions, experiences and challenges faced by international students, partners, and families is required.
- Demonstrated project management experience required.
- Demonstrated ability to work collaboratively, maintain confidentiality, exhibit sensitivity to the needs and interests of various stakeholders and contribute to the functioning of a diverse team both within an individual department and across a larger institution pertaining to immigration advising matters is required.
- Superior verbal and written communication skills, exceptional analytical thinking, excellent interpersonal and problem solving skills, and the ability to communicate to a diverse audience through various mediums is required.
- Experience working with CRM systems, complex databases, social media, and maintaining websites.
- Advanced computer skills (Microsoft Office, Adobe Acrobat).
Assets (Nonessential):
- Experience with Azure and Power Bi will be considered as asset.
To be successful in this role you will be:
- Approachable
- Communicator
- Diplomatic
- Organized
- Problem solver
- Team player
Closing Date: 10/31/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 13 — $83,150 with an annual step progression to a maximum of $106,336. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Anita Chooraman
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .
Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact .
Expected salary: $83150 per year
Location: Toronto, ON
Job date: Fri, 20 Oct 2023 07:16:11 GMT
