Job title: Front Office Agent Job at Protea Hotel
Company:
Job description: Protea Hotel By Marriot Lagos Kuramo Waters – Experience beautiful beachfront views from our Hotel situated along Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come as highlystandard with in-room tea/coffee making facilities and turn-down packages.
We are recruiting to fill the position below:
Job Position: Front Office Agent
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting the reservations manager with taking reservations.
- Respond to clients’ complaints in a timely and professional manner
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Provide information about our hotel, available rooms, rates, and amenities
Requirements
- A Degree in Hotel Management is a plus
- Customer service attitude
- Excellent communication and organizational skills.
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservation software, like Opera, etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
Expected salary:
Location: Nigeria
Job date: Sun, 14 Jan 2024 23:22:30 GMT
