Job title: Front Office Agent Job at Protea Hotel

Company:

Job description: Protea Hotel By Marriot Lagos Kuramo Waters – Experience beautiful beachfront views from our Hotel situated along Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come as highlystandard with in-room tea/coffee making facilities and turn-down packages.

We are recruiting to fill the position below:

Job Position: Front Office Agent

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Up-sell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments.
  • Anticipating and addressing guests’ needs, and resolving their problems and complaints.
  • Assisting the reservations manager with taking reservations.
  • Respond to clients’ complaints in a timely and professional manner
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
  • Provide information about our hotel, available rooms, rates, and amenities

Requirements

  • A Degree in Hotel Management is a plus
  • Customer service attitude
  • Excellent communication and organizational skills.
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservation software, like Opera, etc.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor

Expected salary:

Location: Nigeria

Job date: Sun, 14 Jan 2024 23:22:30 GMT

Apply for the job now!

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