<p><b>Job title:</b> Front Desk Executive Job at IBIC Investment Holdings<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: IBIC Investment Holdings is a leading Pan-African investment company with major interests in real estate, digital currencies, agriculture, and hospitality. Our approach is to take up active roles in every company we invest in, with a mindset of providing leadership that fosters value and growth. The ultimate goal is to deliver superior value to our chosen markets.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Front Desk Executive</p>
<p> Job Location: Lekki, Lagos<br />
 <br /> Employment Type: Full-time</p>
<p> <b>Job Summary</b> </p>
<ul>
<li>The Front Desk Executive would be responsible for ensuring a positive and efficient experience for clients, visitors, and employees at the organization&#8217;s front desk or reception area.</li>
<li>He/she is the face of the company, responsible for creating a welcoming and professional first impression.</li>
</ul>
<p> <b>Job Description</b><br />
 </p>
<ul>
<li>Attend to walk in clients and online inquiries.</li>
<li>Monitor workplace safety and security.</li>
<li>Direct complaints to the right personnel.</li>
<li>Identify opportunities for improvement and implement solutions that enhance the guest experience.</li>
<li>Develop and maintain strong relationships with guests to encourage repeat business.</li>
<li>Manage guest data and use it to personalize the guest experience.</li>
<li>Have knowledge and experience with OTA systems and property management systems.</li>
<li>Implement guest service standards that ensure consistency across all properties.</li>
<li>Coach and encourage new team members to deliver exceptional service and hospitality.</li>
<li>Monitor guest feedback and respond to guest concerns in a timely and professional manner.</li>
<li>Ensure that all guest requests are handled promptly and efficiently.</li>
<li>Work closely with other departments to ensure a seamless guest experience.</li>
<li>Manage OTA channels to ensure optimal occupancy and revenue management.</li>
<li>Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies.</li>
</ul>
<p> <b>Key Performance Indicators</b> </p>
<ul>
<li>Check-in and Check-out Efficiency: Ensure efficient and timely check-in and check-out processes for guests.</li>
<li>Reservation Management: Maintain accurate reservations and achieve target occupancy rates.</li>
<li>Sales Enquiry Conversion: Ensure efficient conversion of inquiries into sales.</li>
<li>Conflict Resolution: Effectively handle and resolve guest complaints.</li>
<li>Cash Handling: Maintain accuracy in cash transactions and petty cash management.</li>
<li>Adherence to Policies: Ensure compliance with all company policies and procedures.</li>
<li>Customer Satisfaction: Collect and monitor guest feedback ratings and reviews.</li>
<li>Response Time: Respond promptly to guest inquiries via phone, email, and in person.</li>
<li>Revenue Management: Upsell services and achieve upselling targets.</li>
<li>Occupancy Rate: Monitor and maintain high occupancy rates.</li>
<li>Guest Retention: Foster guest loyalty and encourage repeat visits.</li>
<li>Training and Development: Participate in ongoing training and skill enhancement programs.</li>
<li>Efficient Documentation</li>
<li>Effective Shift Handover</li>
<li>Team Collaboration: Collaborate effectively with colleagues to ensure a seamless guest experience.</li>
<li>Emergency Response: Handle emergency situations calmly and follow safety protocols.</li>
<li>Achieving Sales Targets: Meet or exceed sales goals for additional services.</li>
<li>Feedback Utilization: Utilize guest feedback to make improvements and enhance service quality.</li>
<li>Attendance and Punctuality: Maintain consistent attendance and punctuality.</li>
<li>Guest Information Accuracy: Ensure accurate recording of guest information.</li>
<li>Cost Efficiency: Monitor and reduce operational costs when possible.</li>
<li>Front Desk Presentation: Maintain a professional appearance and workspace.</li>
</ul>
<p> <b>Requirements</b> </p>
<ul>
<li>B.Sc or equivalent; additional education or training in customer service, reception, or office administration is a plus.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Professional appearance and demeanor.</li>
<li>Strong organizational abilities and the capacity to multitask efficiently.</li>
<li>Proficiency in using office software and equipment, including telephone systems.</li>
<li>Attention to detail and the ability to maintain composure in high-pressure situations.</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Lekki, Lagos State<br />
<br /><b>Job date</b>: Wed, 25 Oct 2023 01:24:16 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1c19416b5f0b011a0730451003412b1f0043011c00054f297b5f420a1b4e631153086a280011005300050c1d5e29785548071a1a4e0245612c041d0c641347515a451d/5afc0dbd9dce0d9e91cc0395c7f9b53c.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

