Job title: eCommerce Search Analyst (Hybrid: Onsite and Remote)
Company: US Foods
Job description: Join Our Community of Food People!
The eCommerce Search Analyst will work with the Product Manager as primary support to develop and execute our search strategy to improve user’s findability on MOXē. This work will result in higher conversions and allow customers to purchase with confidence. To do this, this individual will be responsible for analyzing user browse and search trends, as well as gathering feedback from internal and external users, to make informed decisions on how to improve search result accuracy, relevancy, and filter navigation.
New Ways of Work: This position has been segmented as hybrid meaning the work is a combination of onsite In Rosemont, IL and remotely as defined by the role segmentation.
RESPONSIBILITIES
- Partner with Customers, Sales, Marketing, Category Management, and Merchandising to improve search conversions by enhancing how content is displayed through product sorting and filtering/navigation
- Support Marketing and Merchandising on their Digital Campaigns by creating custom search lists to drive from their respective channels
- Create monthly and ad hoc analysis to report on key search metrics and inform risks/opportunities, actions and forecast
- Collect, analyze and identify search issues and create an improvement plan to address including follow-up measurement improvement
- Recognize patterns, trends and data-driven insights and communicate recommendations to relevant stakeholders including category management, sales and marketing.
- Coordinate feature, enhancement and content development with eCommerce Product Manager to promote continuous improvement of search quality and user experience
- Optimize search results by having an in-depth understanding of user’s intent in their search direction through user research, competitive analysis and other methods
- Other duties as assigned by manager
RELATIONSHIPS
- Internal: Works with Sales, Marketing, Category Management, Merchandising, PIM, IT, & CX/UX
- External: Connect with Customers to better understand how to improve their search experience on MOXē
MINIMUM QUALIFICATIONS
- Must possess a minimum of 3 years of experience in consumer-focused eCommerce environment or other relevant area.
- Ability to navigate through ambiguous and subjective situations to ensure you are doing what’s best for the user
- Demonstrated the ability to work as part of a cross-functional team and willingness to take on responsibilities and be held accountable
- Fluency with Microsoft Office (Excel, PowerPoint)
EDUCATION
- Bachelor’s degree in business management, marketing, eCommerce or similar field or equivalent work experience
PREFERRED QUALIFICATIONS
- Strong interest in delivering an exceptional user search experience
- Experience with data analytics to be able to assemble and interpret data, create summaries, and deliver business insights
- Comfortable using search product software to setup and refine business rules
#LI-EG1
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Expected salary:
Location: Rosemont, IL
Job date: Sat, 16 Dec 2023 00:25:52 GMT
