Job title: Customer Services Coordinator
Company: Caterpillar
Job description: Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
WE BUILD WHAT MATTERS
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!
About SPM Oil & Gas
SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.
We are currently looking for a Customer Services Coordinator in Edmonton, Alberta. As a Customer Services Coordinator, you will work in our Rotating Equipment business, acting as a liaison between customers and the sales/operations team by providing exceptional product and service information as well as resolving any emerging problems that our customer accounts might face.
Job Duties/Responsibilities may include, but are not limited to:
- Works with sales and operations to provide customers with pricing, parts availability, and product information internally to ensure on-time delivery. Provides problem-solving on customer inquiries.
- Identifies issues and determining the appropriate course of action for effective engineering solutions. Act as a liaison between customers and internal departments.
- Processes results from analysis of technical data. Prepares production-related reports, such as open-order reports and final job reports.
- Plans workflow for each assigned work center according to previously established customer’s requirements.
Skill Descriptors:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
- Focuses activities on developing and maintaining positive customer relationships.
- Knowledge of Rotating Equipment Repairs and Manufacturing.
- Mathematical skills: Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages, areas, circumferences, and volumes/weights. Ability to apply concepts of basic algebra and geometry.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Describes alternative data-gathering techniques and tools.
- Documents basic data-gathering methodologies.
- Identifies the purposes of data gathering and analysis.
- Identifies key objectives in gathering and analyzing data.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Cites personal experiences of receiving excellent customer service.
- Describes examples of poor, mediocre, and excellent service.
- Explains how managing customer perceptions and expectations enhances customer service.
- Describes several important business benefits of providing high-quality service.
- Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Describes non-verbal behaviors that influence the interpretation of the message.
- Cites examples of effective and ineffective communications.
- Explains the importance of effective business communication.
- Speaks/writes using correct language, mechanics, and gestures.
- Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.
- Explains the value of a disciplined approach to problem-solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Provides examples of the characteristics of effective business relationships.
- Identifies key business relationships in own organization.
- Describes the nature of a productive business relationship.
- Explains the benefits of building business partnerships.
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media.
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Caterpillar is an Equal Opportunity Employer (EEO).
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Expected salary:
Location: Edmonton, AB
Job date: Wed, 29 Nov 2023 06:53:19 GMT
