Job title: Clerk OSM Ramper – Bilingual
Company: Canadian National Railway
Job description: At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The OSM Ramper Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN’s intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Major Responsibilities
- Provide transactional service requirements to Operations
- Validate and perform ramping for Ports and Terminals
- Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
- Formulate office procedures
Working Conditions
- The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
- The role requires being available on-call 24/7 to respond to critical incidences
- Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress
Requirements
- Qualified OSM Ramper*
- Training in Service Reliability Strategies (SRS) and procedures*
- Certified under “Transportation of Dangerous Goods regulation” (Level 2 – TO4202)*
- Completed the self-instruction module on the handling of dangerous goods*
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
- Must be proficient in typing, operate a computer terminal, and common office equipment
- Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements* • Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS* Intermodal Clerk 2
- Knowledge of the Electronic Commerce industry standards
- Fluently bilingual both written and verbal (English and French)
- Navigate efficiently through EDI viewer
- Work without constant and direct supervision
- Make informed and timely decisions
- Display a customer-centric attitude
*Any experience/education/skills/knowledge for these above would be considered as an asset
Training
The incumbent receives 2 months on-the-job training without formal classroom training.
This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America’s most and railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
Expected salary:
Location: Brampton, ON
Job date: Sun, 10 Dec 2023 00:50:52 GMT
