Job title: Bilingual Senior Officer, Multi-Unit Claims
Company: Canada Mortgage and Housing Corporation
Job description: Job Requisition ID: 9800
Position Status: Permanent Full Time
Position Type: Hybrid
Office Location: Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC)
Travel Requirement: Travel not required
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Salary: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience.
About CMHC
At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.
Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.
Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.
What’s in it for you
We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee:
- 5 weeks of vacation.
- Annual individual performance bonus.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
- An inclusive workplace culture and environment with Employee Resource Groups and more.
- A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.
About the role:
Join the Client Operations Team as a Bilingual Senior Officer, Multi-Unit Claims. In this role, you will assess and process the settlement of insurance claims that result from the default of multiple unit (5 or more) residential projects in difficulty of varying sizes and complexity. You will also serve as the expert in assessing the administration of the mortgage insurance contract between CMHC and Approved Lenders; claims are often complicated in nature.
What You’ll Do:
- Negotiate with and provide direction to Approved Lenders for contentious issues, including claim adjustments, legal actions, and settlements in lieu of judgment.
- Take a service-oriented approach to anticipate and respond to the needs of the Approved Lender clients by providing interpretation and advice on policies and procedures, products, services and systems related to claims for Multi-Unit residential properties.
- Document, in a clear and logical method, all observations, decisions and recommendations made with respect to the adjudication of the claim while ensuring compliance with all relevant internal policies and procedures.
- Use effective oral and written communication techniques to confirm understanding of issues and to prepare and present accurate and timely explanations of our corporate position.
- Consult and seek advice from other specialists as required, including Legal Services, Financial Services, National Recoveries Centre, Default Management and Real Estate Centres.
- Provide financial risk recommendations and present mitigation options.
- Serve as peer reviewer on risk (payment) recommendations and administration decisions.
- Coordinate monthly reporting, team mailbox oversight, maintenance of process/procedure guides, arrears report intake for the team and participate in a variety of projects on an as needed basis.
What you should have :
- An undergraduate degree in a related field such as business, finance and commerce.
- A minimum of three years of relevant experience in mortgage products or real estate finance.
- Experience working on policies, procedures, and regulations.
- A strong knowledge of financial analysis, financial statements, borrower legal structure, construction process and real estate.
- Strong analytical and problem-solving skills.
- Strong oral and written communication skills in both official languages (English & French).
- A strong understanding of mortgage service client groups in Canada, including related legal documentation.
- The ability to establish and maintain effective working relationships.
It would be great if you also had:
- A successful completion of a professional association designation.
- A sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
- A specific experience in Multi-Unit / commercial residential real estate.
Posting closing date: Note, the competition will remain active until filled.
Our commitment to diversity, equity, and inclusion
We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
What happens after you apply
We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. . If you are selected for an interview or testing, please advise us if you require an accommodation.
If you applied before and you were not successful don’t worry – we’re always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!
Expected salary:
Location: Ottawa, ON
Job date: Fri, 08 Dec 2023 23:04:26 GMT
