Job title: Application and Product Specialist, Haematology
Company: eRecruiter Nigeria
Job description: Job Description:
Our Client, a foremost supplier of high quality medical diagnostic products and services in West Africa, is looking to hire an Application and Product specialist. The ideal candidate will be responsible for promoting and supporting Hematology products within assigned territory. He/she will be responsible for provididng efficient application support, product detailing, organize and conduct customer trainings and customer engagement workshops, partner management and administration.
JOB RESPONSIBILITIES
Product Detailing:
- Lead/partake in product presentations to customers, prospects, and the sales team to promote and support Haematology products within an assigned territory.
- Liaise with customers to understand their workflow and help them with optimization of their analysers, and provide relevant sales lead gathered to the sale team to support and enhance sales processes.
- Act as primary field technical interface between the sales team and customer by leading products specification & application discussions and providing scientific explanations and clarifications on ISN Laboratory solutions to prospective customers.
Application Support:
- Ensure customers’ receipt and implementation of all product/quality notifications from ISN Principals by working with the customer service department.
- Provide efficient instrument applications configuration and timely and precise applications support to customers, including instrument troubleshooting, resolution of scientific-related problems, and providing updates on new methods & techniques.
Customer Engagement and Workshops:
- Participate in or organize seminars and CMEs for concerned professional associations, research groups, hospitals, and diagnostic facilities.
- Plan and facilitate regular scientific workshops & webinars to enhance customers’ capacity building on quality laboratory practices and the use of ISN Diagnostic solutions.
- Actively involve in every scientific engagement undertaken by the company, as the need arises.
Customer Training and Capacity Building:
- Conduct adequate and standardized Instrument Operators’ Training to customers remotely, onsite and in the ISN Biomedical Training School.
- Provide capacity building and product information training to customer’s staff, including instrument and non-instrument users.
- Organise, and plan for routine product training activities in the ISN Biomedical Training School
Partner Management and Collaboration:
- Manage relationships with partners including business planning, supply chain, collaborative customer follow-ups, and organizing training for the sales team.
- Develop and implement annual business plans in line with corporate strategy, goals, and objectives, and collaborate with partners to perform periodic business performance reviews.
- Collaborate with partners and internal stakeholders such as supply chain and engineers to ensure the availability of quality products and that customer expectations are met.
Administration and Documentation:
- Maintain and develop relationships with Hospitals, Laboratories, Universities, Research Institutes, governmental agencies, NGO’s, IVD industry.
- Maintain/update periodic reports, such as troubleshooting report sheet, opportunity pipeline trackers, maintenance contract tracker, meeting summaries with strategic customers, etc.
- Actively follow up customers to ensure that they are on ISN maintenance care plan.
- Reach out to customer leads through calls, office visitations, emails, proposals, or any other techniques.
Requirements
- Bachelor’s degree in medical laboratory science (B.MLS) or in other Biological Sciences.
- Certification in any product specialist course is an added advantage or Membership of MLSCN and AMLSN.
- 2+ years experience in medical laboratory practice and hands-on experience with medical instrument or 1+ year experience in the diagnostic solution industry.
- Understanding of knowledge management processes
- Adequate knowledge in medical laboratory science practice and diagnosis
- Knowledge in quality management system.
- Market and Business Analytics
- Interpreting Product Schematics
- Communication and Training
- Knowledge in laboratory instrumentation and automation
Expected salary:
Location: Lagos, Lagos State
Job date: Sat, 11 Nov 2023 03:45:32 GMT
