<p><img src="https://logoimg.careerjet.net/e10bd98f2abcc42deb490bc9e5fc731c_mobile.png"/><br />
<b>Job title:</b> Technical Service Engineer &#8211; Tier 2<br />
<br /><b>Company:</b> SolarEdge</p>
<p><b>Job description</b>: <b>Description:</b></p>
<p> Power the Future with us!</p>
<p> SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.</p>
<p> Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.</p>
<p> By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.</p>
<p> For our service team, we are looking for committed, friendly and technology-enthusiastic reinforcement. Do you enjoy dealing with people and the challenges of installing, maintaining or repairing our portfolio throughout the UK? This position is just right for you!</p>
<p> We are looking for an enthusiastic Technical Service Engineer &#8211; Tier 2 to strengthen our UK team.</p>
<p> Location &#8211; St. Neots Area, Huntingdonshire District</p>
<p> <b>Your tasks</b> </p>
<ul>
<li>Processing of Tier 1 escalated calls, chats, and emails from customers and contractors</li>
<li>Onsite/offsite analysis and troubleshooting of, among other things, optimizers, inverters, EV chargers, battery systems or Smart Energy solutions as well as complex communication processes</li>
<li>Update the knowledge base used by other technical support staff with new troubleshooting information</li>
<li>You will document, process, monitor, and coordinate your inquiries (in the support tool, CRM)</li>
<li>You check and authorize replacement deliveries in cooperation with involved departments</li>
<li>You will work closely with Technical Support – Tier 3 and R&;D</li>
<li>You take on tasks in our Buddy System and support our Tier 1 colleagues</li>
</ul>
<p> <b>Requirements:</b><br />
 </p>
<ul>
<li>Committed and responsible personality with a completed, subject-specific degree or comparable qualification (professional experience in service, customer service or maintenance are an advantage)</li>
<li>You have a high affinity for photovoltaics – an advantage</li>
<li>You are communicative and like to make phone calls and master the rules of e-mail communication</li>
<li>You speak confidently and situationally, but always friendly with customers, employees and partners</li>
<li>You have mastered all common Microsoft Office products and can use them safely</li>
<li>Fluent in English</li>
</ul>
<p> <b>We offer you</b> </p>
<ul>
<li>An independent, demanding as well as varied activity</li>
<li>qualified induction and support in our Buddy System</li>
<li>a detailed introduction to our products</li>
<li>a high degree of responsibility and independent work</li>
<li>adequate pay and good social services</li>
<li>Numerous further education measures/training courses</li>
<li>a highly motivated team and a very colloquially environment</li>
</ul>
<p> SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.</p>
<p> SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: St Neots, Cambridgeshire<br />
<br /><b>Job date</b>: Fri, 06 Oct 2023 22:08:46 GMT</p>
<p><a href="https://jobviewtrack.com/en-gb/job-1a494179480707004e17410f48320b151349170d4936444c544348011d6c731d451148534e220b471d060c1658296e485f12060d4254650d0f0800020052763c0016580b0f2f79010c06491d430204412b0902491a0d0c012b1a0e1b1b575d/82ddf4c93910dfaef3493d39def99f25.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

