Job title: Technical Service Engineer – Tier 2
Company: SolarEdge
Job description: Description:
Power the Future with us!
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
For our service team, we are looking for committed, friendly and technology-enthusiastic reinforcement. Do you enjoy dealing with people and the challenges of installing, maintaining or repairing our portfolio throughout the UK? This position is just right for you!
We are looking for an enthusiastic Technical Service Engineer – Tier 2 to strengthen our UK team.
Location – St. Neots Area, Huntingdonshire District
Your tasks
- Processing of Tier 1 escalated calls, chats, and emails from customers and contractors
- Onsite/offsite analysis and troubleshooting of, among other things, optimizers, inverters, EV chargers, battery systems or Smart Energy solutions as well as complex communication processes
- Update the knowledge base used by other technical support staff with new troubleshooting information
- You will document, process, monitor, and coordinate your inquiries (in the support tool, CRM)
- You check and authorize replacement deliveries in cooperation with involved departments
- You will work closely with Technical Support – Tier 3 and R&D
- You take on tasks in our Buddy System and support our Tier 1 colleagues
Requirements:
- Committed and responsible personality with a completed, subject-specific degree or comparable qualification (professional experience in service, customer service or maintenance are an advantage)
- You have a high affinity for photovoltaics – an advantage
- You are communicative and like to make phone calls and master the rules of e-mail communication
- You speak confidently and situationally, but always friendly with customers, employees and partners
- You have mastered all common Microsoft Office products and can use them safely
- Fluent in English
We offer you
- An independent, demanding as well as varied activity
- qualified induction and support in our Buddy System
- a detailed introduction to our products
- a high degree of responsibility and independent work
- adequate pay and good social services
- Numerous further education measures/training courses
- a highly motivated team and a very colloquially environment
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Expected salary:
Location: St Neots, Cambridgeshire
Job date: Fri, 06 Oct 2023 22:08:46 GMT
