Job title: Support Worker – Telecare Response Service
Company: British Red Cross
Job description: About The Role
Support Worker – Telecare Response Service x 3 posts available
Location: Hertford, SG13 7HT with travel around the area
Hours: 24 per week
Contract type: Fixed Term until 30th June 2026
Salary: £19,838 per annum pro rota
Driving Requirement: Full UK Driving Licence and access to a vehicle. You will be paid from the start to the end of your shift, including travel time.
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
Are you ready to make a meaningful impact on people lives by being part of a Telecare Response Service to vulnerable adults living across Hertfordshire covering a 24 hour a day, 7 days a week rota. There is the need to be flexible, working on a rota and shift pattern of 24 hours per week. Post-holders will be expected to respond to calls by attending Service User homes within 60 minutes across Hertfordshire.
If you are enthusiastic, caring, and dedicated to making a difference, we would love to hear from you. Join our supportive team and help us deliver exceptional care to those who need it most.
A day in the life of a Support Worker – Telecare Response will include:
- Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
- Responding to calls from Service Users.
- Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
- Responding to referrals from Clinicians and Community Health Professionals
- Assess service users’ needs, complete and follow a support plan for the individual.
- Supporting service users in the weeks after hospital discharge or to prevent readmission.
- Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.
To be a successful Support Worker – Telecare Response, you’ll need:
- A full UK manual driving licence and access to a vehicle.
- Good knowledge of services provided by the NHS and Social Care.
- To be able to make things great. You know how to improve service quality for the benefit of users.
- To be professional. You can deal with queries in a diplomatic and confidential manner.
- To love being flexible. Working hours out with the norm suits you.
Ongoing recruitment
We’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis
About The Candidate
About The Company
Expected salary: £19838 per year
Location: Hertford, Hertfordshire
Job date: Thu, 14 Dec 2023 05:11:55 GMT
