Job title: Server and Support Engineer (USA-West Coast)
Company: Terminalfour
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Job description: Terminalfour is a digital engagement and web content management platform for higher education. We help universities and colleges drive student recruitment, retention, alumni fundraising, and research promotion by maximising the effectiveness of their digital and content strategies.
We’re the No. 1 provider to the higher education sector in the UK and Ireland and we’re quickly becoming the No. 1 provider in North America
We believe in continuous learning, so if you want to enhance your AWS skills, the company will cover the cost of your training and AWS Certification. We also provide paid access to a technical training platform for upskilling and continuous learning, at your own pace.
We are focused on our employee wellbeing, and provide an Employee Assistance Programme to all staff, in all locations. This service provides support for a range of issues, as well as short term counselling, and is available to both employees and their families. In addition, we have a Wellbeing platform which is all about promoting health, wellbeing and generally taking care of ourselves.
Terminalfour offers 30 days annual leave, flexible working hours and remote working.
The Role
Terminalfour are looking for a Server and Support Engineer based on the West Coast to work 9am-5.30pm PST.
This is an exciting opportunity for someone who enjoys troubleshooting and is passionate about problem solving. You will be working with prestigious clients to solve challenging technical problems in a dynamic, fast-paced environment.
You will become an expert in Terminalfour’s industry-leading digital engagement solution for Higher Education as well as gain a thorough knowledge of Server Administration in both Linux and Microsoft Windows, as well as application deployment and configuration strategies.
In this role you will be responsible for supporting our worldwide client base with any issues they may have with their CMS, as well as their server side infrastructure hosting their websites.
As Terminalfour support an international client base, some travel may be necessary.
Duties & Responsibilities
This hands-on technical role offers an ideal opportunity to learn and use a wide range of technologies. The role will specifically involve the following:
Diagnosing server and software issues on platforms maintained by either Terminalfour or our clients
Maintaining the integrity of client systems in the cloud
Recommending technical solutions for a variety of client-led and internal scenarios
Working with our internal development teams to identify and resolve coding issues with our products and associated modules
Implementing server and software configuration changes as required by clients or colleagues
Facilitating technical meetings with clients
Producing internal reports and documentation
Supporting a variety of different systems and platforms
Supporting clients in many locations worldwide
Liaising with third parties when required in order to provide the best client solution to technical issues.
Skills and Experience Required
Experience in web technologies: HTML, JavaScript, CSS, XML.
Comfortable working with (querying, modifying & general administration) of various databases platforms (Oracle, MS SQL, MySQL)
Ideally have knowledge or experience of Apache Tomcat and Java
Proficiency with Linux servers and command line operations is required
Ability to install and configure various software packages in both Linux and Windows server
Awareness of good security practices when working with or configuring servers
Experience with Microsoft IIS or Apache HTTP server
Experience with AWS Management is preferable
Awareness of development principles/software debugging
Analytical mind-set with excellent problem solving capabilities
Flexibility to work outside of standard working hours when required
Ability to write professional documentation
Communicate clearly and concisely both by telephone and in writing
Minimum of 2 years’ experience in a similar role
Terminalfour is an equal opportunities employer
We do not require the assistance of Recruitment agencies at this time
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Expected salary:
Location: USA
Job date: Wed, 25 Oct 2023 23:05:01 GMT
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