Job title: Outsourcing Manager Job at Halogen Group
Company:
Job description: Halogen group formerly known as Halogen Security Company Limited was incorporated in July 1992 as a private limited liability company, to fill the yawning gaps in quality security services in Nigeria. We lead the West African security solutions market, as we continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.
Our competence in risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.
We are recruiting to fill the position below:
Job Position: Outsourcing Manager
Job Location: Lagos
Employment Type: Full-time
About the Job
- The Outsourcing Manager will be responsible for the management of relationships with all outsourced clients.
- The jobholder will implement tools and templates for the maintenance of a consistent outsourcing and contracting process for Avant.
Strategy &Planning support:
- Support the design and execution of strategies, plans and budgets for the delivery of business objectives
- Provide expert advice and insight on the Outsourcing services, trend, Industry development, opportunities etc. towards business growth and expansion
- Anticipate market needs and contribute to the development of winning products and services
- Establish relationship with stakeholders in prospective
Recruitment and Selection:
- Oversee the team on every recruitment and ensure prospective candidates go through approved recruitment process.
- Ensure that the team conduct background checks for all successful candidates before deployment
- Ensure timely recruitment and replacement of staff- if and when required
- Oversee proper onboarding and induction
Client & Stakeholder Management:
- Maintain constant and consistent relationship with all Clients
- Respond to all Clients request in timely manner
- Oversee account reconciliation for Clients
- Ensure SLA and CRF renewals are in line with the contractual agreement
- Prompt response to request on issues related to the Clients
- Conduct bi-annual and annual Client’s satisfaction survey; identify gaps, strength and areas for improvement with comprehensive report
- Oversee and manage all Clients (existing & new)
- Prepare sufficiently detailed proposal document tailored to specific clients
- Collaborate cross-functionally to strengthen Halogen’s value proposition to the market
- Serve as the lead point of contact for all customer account management matters.
- Ensure the timely and successful delivery of service solutions according to customer needs and objectives
- Increase existing business portfolio and generate new leads
- Support the identification of outsourcing needs together with the Relation management Unit
HR Operations & Service Delivery:
- Drive service excellence for high level of customer satisfaction and retention; coordinate the delivery of customer-centric Outsourcing service offerings that position Avant Halogen as top choice for Outsourcing services.
- Manage operational activities nationwide for the delivery of business objectives and operational excellence
- Review, improve, (re)design processes and procedure for institutionalization of best practices
- Drive and ensure compliance with defined procedures, protocol, service standard, reporting frameworks, ISO requirements etc; ensure regulatory compliance regarding all tenders and contractual commitments of the department
- Monitor and manage contract for high-quality service delivery, customer satisfaction and retention, contract renewal and score expansion
- Support the development of winning technical and commercial proposals, bids and tender, as well as timely submission of required documentation/information
Employee Engagement:
- Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence
- Research and work with vendors and other departments to build employee engagement initiatives
- Provide the necessary learning and development opportunities.
- Oversee the outsourcing team on their operational deliverables
- Ensure that the team is informed and adhere to Company’s policies and procedures (Corporate code of conduct)
- Drive performance of team members to achieve outcomes
- Keeping track of the team’s performance
- Increases productivity and improves creativity and innovation
- Collaborate with management on programs that will maximize employee development, engagement and satisfaction.
- Team Leadership & Management
- Drive internal relationship building to deliver joint services for clients
Qualifications
- Minimum of a Bachelor’s Degree or equivalent in a related field.
- MBA or related Master’s Degree would be added advantage.
- Relevant professional certification from a recognized body.
- Absolute command of Microsoft Office applications (MS Word, Ms Excel, Outlook, Powerpoint)
Experience:
- The ideal candidate will be expected to have a minimum of 5-7 years of experience in an Outsourcing role.
Expected salary:
Location: Nigeria
Job date: Fri, 19 Jan 2024 03:44:25 GMT
