Job title: Job Vacancies at LEAM Consulting
Company:
Job description: LEAM Consulting is the foremost consulting firm which stands out in areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.
We are recruiting to fill the following positions below:
1.) Head of Customer Support
Job Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- The Head, of Customer Support will be responsible for generally organizing, planning, and monitoring the company’s customer service department to ensure optimized interaction between the company and its clients. This entails developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
Roles and Responsibilities
- Developing an understanding of the functionalities of the various product lines to help customers troubleshoot easily
- Managing the processing of incoming requests, inquiries, and issues to the Customer
- Service Representatives to ensure courteous, timely, and effective completion and
- resolution of issues.
- Developing and implementing procedures and processes that lead to a highly effective,
- consistent, and efficient Customer Service organization.
- Interface and collaborate with other departments to resolve customer inquiries and
- achieve customer satisfaction
- Working with Senior Management on other tasks as may be required occasionally
- Develop and implement operational strategies, policies, and procedures to ensure
- efficient and effective call centre operations.
- Collaborate with other departments, including sales, marketing, and finance, to ensure the smooth operation of the company’s products.
- Preparing and submitting monthly and quarterly performance reports based on
- established KPI.
Requirements
- HND / B.Sc
- Minimum 3-4 years of customer service experience in consumer-focused e-commerce platform, Logistics, FinTech. and Supply Chain.
- Minimum of 2 years of demonstrated experience managing a team.
- Professional Certification in Customer service and customer relationship is added advantage.
- Experience with e-commerce management tools, systems, customer service software and
- best practices.
- Thorough understanding of entire e-commerce processes from conversion to fulfillment to customer service.
- Detail-oriented, demonstrates strong written and verbal communication skills.
- Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization and participate on multi-functional teams.
- Ability to work in a dynamic environment and be result and deadline driven.
- Strategic mindset with the ability to tackle complex and ambiguous problems including negotiation and conflict resolution skills
Application Closing Date: 28th January, 2024.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.
2.) Litigation Associate
Job Location: Ajah, Lagos
Employment Type: Full-time
Requirements
- Minimum of LL.B & BL
- Minimum of 4 years of Litigation experience
- Ability to work with minimum supervision.
- Have knowledge of Microsoft Office and related skills.
- Clients service abilities
- Good Communication and interpersonal skills.
- Must live within Awoyaya- Ajah Axis.
Salary
N100,000 – N150,000 Monthly.
Application Closing Date: 15th January, 2024.
Method of Application
Interested and qualified candidates should send their CV (PDF format) to: using the Job Position as the subject of the mail.
3.) Waitress
Job Location: Bodija – Ibadan, Oyo
Employment Type: Full-time
Job Description
- Do you have interest to work in the Hospitality environment? We need the service of Waitresses at a Club and Lounge .
Requirements
- Candidates should possess relevant qualifications with 2+ years of relevant work experience.
Expected salary: 100000 – 150000 per month
Location: Ibadan, Oyo State
Job date: Sat, 20 Jan 2024 03:08:24 GMT
