<p><b>Job title:</b> IT Support Technician Level 2<br />
<br /><b>Company:</b> BEYOND IT SUPPORT LLC</p>
<p><b>Job description</b>: <b>Basic Functions:</b></p>
<ul>
<li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.</li>
<li>Onsite and Remote user support, this position involves some local travel to client locations.</li>
<li>Technical support at the server level: Active Directory, DNS, DHCP, and IIS.</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix.</li>
<li>Set-up new computer equipment based on a standard configuration</li>
<li>Support of disaster recovery solutions.</li>
<li>Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance &#8211; respond accordingly through service tickets.</li>
<li>System documentation maintenance and review in ConnectWise &; IT Glue.</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.</li>
</ul>
<p><b>Additional Duties and Responsibilities:</b></p>
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of Customer Requests.</li>
<li>Ability to multi-task</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require engineer level support, following ticket to resolution.</li>
<li>Responsible for entering all time and expenses in ConnectWise as they occur.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
<li>Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.</li>
</ul>
<p> Knowledge,Skills, and/or Abilities Required:</p>
<p> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Advanced understanding of operating systems, business applications, printing systems, and network systems.</li>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.</li>
<li>Diagnosis skills of technical issues.</li>
<li>Ability to multi-task and adapt to changes quickly.</li>
<li>Technical awareness: ability to match resources to technical issues appropriately.</li>
<li>Service awareness of all organization’s key services for which support is being provided.</li>
<li>Understanding of support tools, techniques, and how technology is used to provide services.</li>
<li>Typing skills to ensure quick and accurate entry of service request details.</li>
<li>Self-motivated with the ability to work in a fast-moving environment.</li>
<li>Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus</li>
<li>Travel to client’s locations as needed (Must have reliable transportation)</li>
</ul>
<p><b>Expected salary</b>: $50000 &#8211; 60000 per year<br />
<br /><b>Location</b>: Lilburn, GA<br />
<br /><b>Job date</b>: Fri, 24 Nov 2023 03:31:51 GMT</p>
<p><a href="https://jobviewtrack.com/en-us/job-1a1b416479443c1b57044f111c413a0206481a010a1a4b453f6148120a02074600301d111e08175476213d53795e4d5d42161b6c6e2000370d0206090c431d0907717e4e5e45430d0c07461a00301d111e08175475515c4319/dc403a6317adf916059de6bcfc8d1fba.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>
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