Job title: IT Service Desk Technician
Company: Roke
Job description: At Roke
Roke is a world-class technology and engineering consultancy. Roke delivers advanced research, development services and products to high profile customers who come to Roke with varied and challenging problems to solve.
The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work. The department provides effective, compliant, secure, and resilient technical infrastructures, allowing our people to work effectively wherever they are based.
Based in New Gloucester office, The successful candidate may have to travel to other Roke sites from time to time.
Job Purpose & Key Responsibilities
- Highly effective triage, prioritisation, resolution and escalation of Incidents and Service Requests
- Early identification of problems and liaise with 3rd line and IT Delivery teams on Problem Management
- Provide a highly efficient and customer focused IT Service Desk to the wider business
- Handle all forms of customer interaction – tickets, emails, phone,
- Support IT hardware, laptops, client suites and mobile devices
- Software support
- Basic network support across all networks – Wi-Fi, patching etc.
- Windows and Linux support and Basic M365 support and administration
- Participate in work patterns or rotas necessary to cover the required service hours to meet the needs of the business,
Knowledge, Skills & Experience
IT Technology Delivery Team, broadly responsible for delivering all user facing IT technology to the business and users, across all networks including Windows and Linux, thin and fat clints, Laptops, Mobile phones and AV and conferencing Kit
What can we offer you?
This position offers a competitive salary and benefits package, including bonus scheme, private medical insurance employee assistance program and pension, along with a whole host of flexible benefits including flexi-leave (up to 8 days per year), travel insurance and dental care.
We are committed to a policy of Equal Opportunity, Diversity, and Inclusion.
Our working environment is friendly, innovative, and inclusive. support a diverse work-force and those with additional needs.
Security
Due to the nature of this position, we require you to either hold or be eligible to achieve SC clearance and to go forward for DV. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC.
Expected salary:
Location: Gloucester
Job date: Sun, 24 Sep 2023 02:29:18 GMT
