Job title: IT Help-Desk Support Officer Job at MacTay Consulting
Company:
Job description: MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.
We are recruiting to fill the position below:
Job Psition: IT Help-Desk Support Officer
Job Location: Apapa, Lagos
Employment Type: Full-time
Sector: FMCG
Job Responsibilities
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Set up new users’ accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritize and manage many open cases at one time.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
Expected salary: 112000 per month
Location: Apapa, Lagos State
Job date: Wed, 11 Oct 2023 04:26:58 GMT
