Job title: Hotel Manger
Company: eRecruiter Nigeria
Job description: Job Description:
JOB DESRIPTION
Our Client, a reputable Hotel located in lagos requires for immediate employment the service of a well experience and competent Hotel Manager to oversee the general operation of the Hotel and offer advisory to the Management for better productivity.
KEY RESPONBILITIES
Management
- Creates and implements effective business strategies for the hotel which are aligned with the hotel owner’s overall mission, vision, and values
- Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel
- Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met
- Ensure all operations employees adhere to brand standards in operations and appearance
- Creates roster for front office staff and approve any changes
- Create a positive work environment for employees to thrive and communicate with team and set positive review targets
Operations
- Meet and greet VIP clients and escort them to their rooms
- Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service
- Assist on the front desk when short staffed or during staff break
- Check in and check out guests
- Respond to guest enquiries via email and over the phone
- Provide information about our hotel, available rooms, rates, and amenities
Guest Relations
- Generate innovative ideas to improve customer experience
- Print out personalized welcome letters to be delivered to rooms by porter
Sales & Marketing
- Create pricing strategies and competition analysis in conjunction with Sales manager
- Analyze sales reports and takes actions to improve results as appropriate
- Maximize revenue by developing and implementing a sales and marketing plan in collaboration with sales manager
- Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
- Work with sales manager to create promos, offers and packages based on market demand
- Manage hotel’s online presence
Finance
- Develop annual budget in collaboration with the senior management team
- Responsible for tracking hotel revenue, managing budgets and monitoring expenses
- Analyze and interpret financial information and monitor sales and profits
- Ensure all paymaster accounts are closed and all debts recovered by Sales executive
- Ensure all credit card procedures are applied across the departments
- Approves and sign for allowances, rebates etc., as required by Front Office Receptionist.
JOB REQUIREMENTS
- Minimum of 5 years work experience, preferably in the hospitality or travel industries
- 1-3 Years management work experience in hospitality or travel
- Experience with hotel Property Management Software (PMS)
- Understanding of how OTAs operate e.g. Booking.com, Expedia & TripAdvisor
Industry standard grooming with good hygiene * Professional attire at all times and must represent the Villa Monument Brand Professionally
- Familiarity with hospitality industry standardsStrong Product knowledge
- Proficiency in English; knowledge of additional languages is a plus
Expected salary:
Location: Lagos, Lagos State
Job date: Mon, 09 Oct 2023 01:22:41 GMT
