<p><b>Job title:</b> Head of Operations Job at Sisa Method Limited<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Sisa Method Limited &#8211; Our client, a health tech company, is recruiting to fill the position below:</p>
<p> Job Position: Head of Operations</p>
<p> Job Location: Lagos<br />
 Employment Type: Full-time</p>
<p><b>Job Description</b></p>
<ul>
<li>Our client is looking to hire a Customer Service &; Operations Associate to identify and participate in initiatives aimed at solving key operational problems within Nello and its customers.</li>
<li>To facilitate the development and implementation of marketable product/services on the platform, To monitor the platform&#8217;s overall products/services/service provider performance and commercial viability. To design and document an exhaustive Operational Framework that ensures the platform&#8217;s functionality is in tandem with customer requirements.</li>
<li>The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.</li>
</ul>
<p><b>Responsibilities</b></p>
<ul>
<li>Interfaces with regulators and ensure prompt rendition of returns</li>
<li>Develop company procedures and operations guidelines.</li>
<li>Improve business functionality to align with core business objectives.</li>
<li>End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation</li>
<li>Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets</li>
<li>Problem-solving and solution implementation</li>
<li>Process design and improvement, particularly for operations at scale</li>
<li>Working with the product and development teams to drive high impact improvements</li>
<li>Working with the managing directors, facility product development and innovation.</li>
<li>Ensure operational costs efficiency toward maintaining profit-margins.</li>
<li>Ensures error free transaction and efficient operational processes and procedures towards clients satisfaction.</li>
<li>Executing on the group&#8217;s expansion strategy across operations, products, and new markets</li>
<li>Supporting strategic goal setting and performance management</li>
<li>Creating and maintaining existing processes, workflows, and organizational tools</li>
<li>Serve as the chief clients management officer to ensure prompt resolution of clients’ complains and efficient service delivery for clients satisfaction.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Bachelor&#8217;s Degree</li>
<li>Proven experience (5+ years) in operations, or related roles.</li>
<li>Strong project management skills with a track record of successfully managing complex task</li>
<li>Ability to remain composed under pressure and make quick decisions in fast-paced environments.</li>
<li>BusOps role in tech, top-tier management consulting, investment banking, or private equity</li>
<li>Have a solid track record of achievement &#8211; e.g. you have worked in a top tier company/startup, have quickly assumed responsibilities or have won competitive awards</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Exceptional problem-solving abilities and the capacity to manage unexpected challenges.</li>
<li>Effective interpersonal and communication skills to collaborate with diverse teams and stakeholders.</li>
<li>Proficiency in event management software and tools.</li>
<li>Can break complex problems into smaller, actionable solution steps</li>
<li>Have a strong analytical foundation with ability to manipulate and synthesize data</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Nigeria<br />
<br /><b>Job date</b>: Wed, 20 Dec 2023 08:22:12 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-4848416548050b4e4812002c18041c0611491b061a71655b585f4c1006014907222b0d000a665411475f5046/7e8e8f7426c30a690f4bf20421d6c8f1.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

