Job title: Head of Operations Job at Sisa Method Limited
Company:
Job description: Sisa Method Limited – Our client, a health tech company, is recruiting to fill the position below:
Job Position: Head of Operations
Job Location: Lagos
Employment Type: Full-time
Job Description
- Our client is looking to hire a Customer Service & Operations Associate to identify and participate in initiatives aimed at solving key operational problems within Nello and its customers.
- To facilitate the development and implementation of marketable product/services on the platform, To monitor the platform’s overall products/services/service provider performance and commercial viability. To design and document an exhaustive Operational Framework that ensures the platform’s functionality is in tandem with customer requirements.
- The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.
Responsibilities
- Interfaces with regulators and ensure prompt rendition of returns
- Develop company procedures and operations guidelines.
- Improve business functionality to align with core business objectives.
- End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
- Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
- Problem-solving and solution implementation
- Process design and improvement, particularly for operations at scale
- Working with the product and development teams to drive high impact improvements
- Working with the managing directors, facility product development and innovation.
- Ensure operational costs efficiency toward maintaining profit-margins.
- Ensures error free transaction and efficient operational processes and procedures towards clients satisfaction.
- Executing on the group’s expansion strategy across operations, products, and new markets
- Supporting strategic goal setting and performance management
- Creating and maintaining existing processes, workflows, and organizational tools
- Serve as the chief clients management officer to ensure prompt resolution of clients’ complains and efficient service delivery for clients satisfaction.
Qualifications
- Bachelor’s Degree
- Proven experience (5+ years) in operations, or related roles.
- Strong project management skills with a track record of successfully managing complex task
- Ability to remain composed under pressure and make quick decisions in fast-paced environments.
- BusOps role in tech, top-tier management consulting, investment banking, or private equity
- Have a solid track record of achievement – e.g. you have worked in a top tier company/startup, have quickly assumed responsibilities or have won competitive awards
- Excellent organizational skills and attention to detail.
- Exceptional problem-solving abilities and the capacity to manage unexpected challenges.
- Effective interpersonal and communication skills to collaborate with diverse teams and stakeholders.
- Proficiency in event management software and tools.
- Can break complex problems into smaller, actionable solution steps
- Have a strong analytical foundation with ability to manipulate and synthesize data
Expected salary:
Location: Nigeria
Job date: Wed, 20 Dec 2023 08:22:12 GMT
