<p><b>Job title:</b> Head of Operations Job at Microvest<br />
<br /><b>Company:</b><br />
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<br /><b>Job description</b>: Microvest is a Fintech Company. We have the right tools, the people and the insights to help you create a personalized plan to pursue your financial goals and achieve them.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Head of Operations<br />
 <br /> Job Location: Lagos<br />
 <br /> Employment Type: Full-time</p>
<p> <b>Responsibilities</b><br />
 <br /> <b>The ideal candidate will:</b><br />
 </p>
<ul>
<li>Oversee the prompt and timely disbursement of approved customer loan requests within the established turn-around time.</li>
<li>Oversee timely payment of customer refunds, expense vouchers, staff salaries, and loans.</li>
<li>Oversee the preparation and prompt submission of monthly deduction schedules of all parastatals and agencies within the time frame established by receiving authorities.</li>
<li>Oversee the booking of loans and creation of loan accounts on the company’s Core Banking Application</li>
<li>Conduct regular on-the-job staff trainings.</li>
<li>Oversee customer support processes and organize them to enhance customer satisfaction.</li>
<li>Ensure speedy resolution of customer complaints within the Approved TAT.</li>
<li>Ensure that repayment schedules are prepared and uploaded to relevant portals and applications.</li>
<li>Oversee the preparation and prompt submission of monthly reconciliation reports of various customer agencies.</li>
<li>Prepare monthly activity reports and submit same for management use within the time period allotted.</li>
<li>Identify and mitigate operational risk.</li>
<li>Design and continuously improve existing and new business processes.</li>
<li>Collaborate with heads of other units to develop best practices for successful operations</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Port Harcourt, Rivers State<br />
<br /><b>Job date</b>: Tue, 10 Oct 2023 22:26:21 GMT<br />
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<br /><a href="https://jobviewtrack.com/en-ng/job-131e416548050b4e4812002c18041c0611491b061a71655b585f4c1006014907222b0d000a665412445b5d41/50c287389c5819cf5c870952f3ec2912.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>
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