Job title: Head of Operations Job at Microvest
Company:
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Job description: Microvest is a Fintech Company. We have the right tools, the people and the insights to help you create a personalized plan to pursue your financial goals and achieve them.
We are recruiting to fill the position below:
Job Position: Head of Operations
Job Location: Lagos
Employment Type: Full-time
Responsibilities
The ideal candidate will:
- Oversee the prompt and timely disbursement of approved customer loan requests within the established turn-around time.
- Oversee timely payment of customer refunds, expense vouchers, staff salaries, and loans.
- Oversee the preparation and prompt submission of monthly deduction schedules of all parastatals and agencies within the time frame established by receiving authorities.
- Oversee the booking of loans and creation of loan accounts on the company’s Core Banking Application
- Conduct regular on-the-job staff trainings.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Ensure speedy resolution of customer complaints within the Approved TAT.
- Ensure that repayment schedules are prepared and uploaded to relevant portals and applications.
- Oversee the preparation and prompt submission of monthly reconciliation reports of various customer agencies.
- Prepare monthly activity reports and submit same for management use within the time period allotted.
- Identify and mitigate operational risk.
- Design and continuously improve existing and new business processes.
- Collaborate with heads of other units to develop best practices for successful operations
Expected salary:
Location: Port Harcourt, Rivers State
Job date: Tue, 10 Oct 2023 22:26:21 GMT
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