<p><b>Job title:</b> Group General Manager Job at Excellent Jobs<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Excellent Jobs is a consulting and recruitment firm, dedicated to hiring and managing great talents for its clients.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Group General Manager<br />
 Job Location: Yaba, Lagos<br />
 Employment Type: Full-time</p>
<p><b>Job Summary</b></p>
<ul>
<li>The Group General Manager is responsible for driving growth in the company and setting business objectives for the company. He must have strong business acumen with great people management skills.</li>
</ul>
<p><b>Job Responsibilities</b></p>
<ul>
<li>Responsible for creating and delivering the growth strategy for the business with full P&;L accountability.</li>
<li>Responsible for general management of the business unit and provides guidance to managers and other leadership colleagues as well as motivation to all staff within the unit.</li>
<li>Direct the planning and coordination of a Greengates Specialties plan including facility expansion and equipment modifications to support future business growth and compliance.</li>
<li>Supervise and assign duties to company subordinates.</li>
<li>Operate a client-responsive organization and be the point elevation person for clients when required.</li>
<li>Oversee the store, account admin to ensure proper accountability, etc.</li>
<li>Leads the budget process and accounting, booking keeping of stock</li>
</ul>
<p><b>Key Responsibilities</b><br />
 Financial: </p>
<ul>
<li>Develop appropriate business strategies to achieve financial targets</li>
<li>Prepare team business plans, budgets and any subsequent revisions</li>
<li>Prepare marketing, sales and call reports as defined below</li>
<li>Deliver revenue budget</li>
<li>Manage cost budget to achieve cost reduction targets</li>
<li>Review monthly team and financial performance against plans and budgets</li>
<li>Analyse and explain budget variances (i.e. deviations from plan, recommend corrective action, etc.)</li>
<li>Ensure timely collection of receivables</li>
</ul>
<p> Customer Relationships: </p>
<ul>
<li>Implement regular and documented calling program for all customers (i.e. call plans, call reports, etc.)</li>
<li>Implement customer commitments as defined and/or agreed during marketing calls</li>
<li>Implement a process which quickly/immediately surfaces and documents customer issues/complaints</li>
<li>Log/report and evaluate all customer complaints/issues</li>
<li>Ensure timely and satisfactory resolution of all customer complaints/issues</li>
<li>Identify and develop new customer segments</li>
</ul>
<p> Internal Business Processes: </p>
<ul>
<li>Ensure that all business and financial terms are agreed upon with the customer, documented, and appropriately executed/signed off.</li>
<li>Set up and document business processes that assure our revenues and deliver customer satisfaction.</li>
<li>Set up and maintain ordered customer files in a standardised format which facilitates speedy and efficient access to customer and business information.</li>
<li>Ensure that all incoming business correspondence has a received stamp indicating the receiving unit/department, and date and is signed off by the receiving officer.</li>
<li>Develop and periodically review pricing structures for all the revenue areas.</li>
<li>Have a friendly disposition towards the regulators of our business.</li>
</ul>
<p> Innovation, Learning &; Growth: </p>
<ul>
<li>Develop training/knowledge improvement plans for self and supervised staff based on key skills requirements and identified skills gaps.</li>
<li>Ensure skills upgrade of self and all supervised staff through on-the-job and other training interventions.</li>
<li>Deliver continuous improvement in revenue quality, customer satisfaction and internal business processes within areas of responsibility.</li>
<li>Lead by good example</li>
</ul>
<p> KPIs (Key Performance Indices):<br />
 Financial Measures: </p>
<ul>
<li>Achievement of overall revenue target to be set on assumption of duty</li>
<li>New business development (revenues from new customers and products)</li>
<li>95% Collection of receivables within 60 days maximum</li>
<li>Cost consciousness and achievement of cost management targets of 10% from the previous year</li>
<li>Develop product specification for all revenue areas which include but not limited to products created for sale</li>
<li>Identify, develop and implement new business opportunities within the subsidiary.</li>
</ul>
<p> Customer Relationships: </p>
<ul>
<li>Achieve 100% signed MOU/Contract with all corporate customers</li>
<li>Documented and executed customer calling programs</li>
<li>Timely implementation of customer commitments (i.e. under-promise and over-deliver)</li>
<li>Adequate surfacing and documentation of customer issues</li>
<li>Speedy and adequate/satisfactory resolution of customer complaints</li>
<li>Customer retention (revenues from existing customers)</li>
</ul>
<p> Internal Processes: </p>
<ul>
<li>Develop and implement a clearly defined pricing and discount structure with inbuilt authorization levels</li>
<li>Standardization of key marketing and sales documents (Intro letter, MOUs, Price matrix, etc)</li>
<li>Quality of internal business processes documentation for processes under area of supervision</li>
<li>Ensuring the company’s fleet are functional and giving required results.</li>
<li>Ensure the training, and customers’ forum are organized and participated in from time to time.</li>
<li>To handle all regulatory issues within the time frame.</li>
<li>Knowledge of, and adherence to, Group and Company policies and procedures.</li>
<li>Documented customer agreements</li>
<li>Quality of organization and completeness of customer and business records</li>
<li>Quality of internal business processes and business controls that support service delivery and assure revenues</li>
<li>Internal control process and SOPs are institutionalized at your resumption.</li>
</ul>
<p> Innovation, Learning &; Growth: </p>
<ul>
<li>Quality of self and staff training plan</li>
<li>Quality and frequency of documented on-the-job training interventions.</li>
<li>Training of self and staff on internal business processes relevant to job performance</li>
<li>Introduction and execution of business innovations resulting in improved customer retention/satisfaction, revenues, staff quality/productivity, and/or cost reduction.</li>
<li>Ability to provide feasible and structural improvements initiatives you introduced to the company’s marketing/sales, accounting, logistics, customers’ service, regional offices, and administration departments.</li>
</ul>
<p><b>Core Competencies:</b></p>
<ul>
<li>Excellent interpersonal skills</li>
<li>Effective oral and written communication skills</li>
<li>Supervisory skills</li>
<li>Problem-solving skills</li>
<li>Negotiation skills</li>
<li>Time management skills</li>
<li>Excellent knowledge of MS Office especially Excel and Word</li>
<li>Competence to drive growth</li>
</ul>
<p><b>Educational Qualification</b></p>
<ul>
<li>M.B.A. in, Business Administration or any other related field with at least 15 years is required</li>
<li>Minimum of 13 year of prior experience as a GM / General Manager in a manufacturing company.</li>
<li>Proven leadership and people management skills, including the ability to recruit and retain a highly motivated team and nurture and mentor talent.</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Yaba, Lagos State<br />
<br /><b>Job date</b>: Sun, 26 Nov 2023 00:42:35 GMT</p>
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