Job title: Graduate Travel / Visa Consultant Job at Justintime Travels
Company:
Job description: Justintime Travels is a travel agency is a business that provides travel-related services to customers on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and package tours. The primary goal of a travel agency is to help customers plan and book the perfect trip, whether it be for leisure or business purposes.”
We are recruiting to fill the position below:
Job Position: Graduate Travel / Visa Consultant
Job Location: Lagos
Employment Type: Full-time
Job Description
- We are building and maintaining relationships with clients and key stakeholders within the Organisation.
- Proactively update/ advise registered Clients on evolving Immigration laws and processes.
- Conduct regular Client feedback surveys to ensure clients are satisfied with the Organisation’s products and services.
- Schedule regular meetings with clients to maintain cordial and professional working relationships.
- Vet and Approve all Client’s Travel Documents.
- Ensure all organization policies are followed in written and verbal relations with Clients.
- Ensure that complimentary messages are sent to the Client.
- Ensure that all Communication with Clients is treated with utmost confidentiality.
- Assist Clients in filling out online applications.
- Liaising with embassies
- Act as point of contact for complaints and escalate issues as appropriate.
- Support the sales team up-sell or cross-sell services.
- Ensure both the company and clients adhere to agreements.
- Visa Processing and Travel Documentation handling.
- Oversee coaching and advisory services to Clients in preparation for application appointments.
Key Performance Indicators
- Number of excellent Client feedback
- Number of excellent stakeholder feedback
- Weekly Touch Points
- Level of Professionalism
- Number of Visa Applications Processed
- Number of mistakes or Errors made
- Leads conversion
- Delivery on project and assignment given
- Enquiries converted to clients
- Submission of monthly activity and progress report.
Salary
N100,000 – N150,000 / month.
Method of Application
Interested and qualified candidates should send their CVs in MS Word format to:
Expected salary: 100000 – 150000 per month
Location: Nigeria
Job date: Mon, 18 Dec 2023 06:50:00 GMT
