Job title: Front Office Agent Job at Protea Hotels
Company:
Job description: Protea Hotel By Marriot Lagos Kuramo Waters – Experience beautiful beachfront views from our Hotel situated along the Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come standard with in-room tea/coffee making facilities and turn down packages.
Facilities at Protea Hotel Lagos Kuramo Waters include complimentary Wi-Fi access, a gym, swimming pool, restaurant and bar. Our conference facilities accommodate up to 120 delegates, offer world-class technology such as high definition and high speed video conferencing, and services to ensure a smooth and successful event. Our location allows you to enjoy a night out at one of the many local bars or nightclubs near the hotel, and experience the true atmosphere of Lagos. Alternatively, you can explore the local markets or simply enjoy some retail therapy at nearby shopping malls
We are recruiting to fill the position below:
Job Position: Front Office Agent
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting the reservations manager with taking reservations.
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Requirements
- A Degree in Hotel Management is a plus
- Work experience as a Hotel Front Office or Guest ServiceAgent, Receptionist, or similar role
- Customer service attitude
- Experience with hotel reservation software, like Opera, Micros etc.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
Expected salary:
Location: Nigeria
Job date: Sun, 21 Jan 2024 02:37:16 GMT
