<p><b>Job title:</b> Front Office Agent Job at Protea Hotel<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Protea Hotel By Marriot Lagos Kuramo Waters &#8211; Experience beautiful beachfront views from our Hotel situated along Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come as highlystandard with in-room tea/coffee making facilities and turn-down packages.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Front Office Agent</p>
<p> Job Location: Victoria Island, Lagos<br />
 Employment Type: Full-time</p>
<p><b>Job Description</b></p>
<ul>
<li>Greeting and thanking guests in a sincere, friendly manner.</li>
<li>Checking guests in on arrival and out on departure.</li>
<li>Posting charges to appropriate guest accounts.</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs</li>
<li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li>
<li>Up-sell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments.</li>
<li>Anticipating and addressing guests&#8217; needs, and resolving their problems and complaints.</li>
<li>Assisting the reservations manager with taking reservations.</li>
<li>Respond to clients’ complaints in a timely and professional manner</li>
<li>Collaborating and communicating with other internal departments to ensure guest satisfaction.</li>
<li>Complying with company procedures and safety policies.</li>
<li>Performing duties on a daily checklist.</li>
<li>Provide information about our hotel, available rooms, rates, and amenities</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>A Degree in Hotel Management is a plus</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills.</li>
<li>Work experience as a Hotel Front Desk Agent, Receptionist, or similar role</li>
<li>Experience with hotel reservation software, like Opera, etc.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Nigeria<br />
<br /><b>Job date</b>: Sun, 14 Jan 2024 23:22:30 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-4f13416542100a022535470606156c2803461d0b0c721b1a0e1a1451/29bbdd4ca75450be38c81698c83d0808.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

