<p><b>Job title:</b> Female Social Media Manager / Customer Service Representative Job at Willers Solutions Limited<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Willers Solutions Limited &#8211; Our client, a reputable ICT company, is recruiting suitably qualified candidates to fill the position below:</p>
<p> Job Position: Female Social Media Manager / Customer Service Representative</p>
<p> Job Location: Lekki Phase I, Lagos<br />
 Employment Type: Full-time</p>
<p><b>Job Description</b></p>
<ul>
<li>Our client is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative.</li>
<li>In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.</li>
</ul>
<p><b>Responsibilities</b></p>
<ul>
<li>Social Media Management</li>
<li>Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.</li>
<li>Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.</li>
<li>Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.</li>
<li>Maintain a positive and helpful tone in all customer interactions to enhance brand perception.</li>
<li>Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.</li>
<li>Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.</li>
<li>Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.</li>
<li>Foster community engagement and build relationships with followers through proactive interaction.</li>
<li>Respond promptly and professionally to customer inquiries and comments across social media platforms.</li>
<li>Ensure consistency in brand messaging and tone across all social media platforms.</li>
<li>Stay updated on industry trends and incorporate fresh ideas into content creation.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>B.Sc / HND In any discipline from a reputable institution</li>
<li>Strong written and verbal communication skills.</li>
<li>Exceptional customer service orientation.</li>
<li>Proficiency in social media platforms and scheduling tools.</li>
<li>Creativity in content creation and an eye for design.</li>
<li>Ability to analyze data and derive actionable insights.</li>
<li>Must be Female</li>
<li>Proven experience in social media management and customer service.</li>
<li>Familiarity with social media analytics tools and customer relationship management (CRM) systems.</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Lekki, Lagos State<br />
<br /><b>Job date</b>: Wed, 06 Dec 2023 06:02:50 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-184d416e58171b014a1152433b041c110c4311483b165a59585e480a1b0f531d56066a3201040c41184824164e425c0d6005010f401152612b141d130a4d111a49204f594b444e014f23461a41040d136c340a431d090553674e59444c443d0b570645100d0f1a061149020d6b305f58494240011d4e7411521501020b6656134d5b5f44/54c8b6d54066fa22c83e9c025737602d.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

