Job title: Female Social Media Manager / Customer Service Representative Job at Willers Solutions Limited
Company:
Job description: Willers Solutions Limited – Our client, a reputable ICT company, is recruiting suitably qualified candidates to fill the position below:
Job Position: Female Social Media Manager / Customer Service Representative
Job Location: Lekki Phase I, Lagos
Employment Type: Full-time
Job Description
- Our client is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative.
- In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.
Responsibilities
- Social Media Management
- Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
- Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
- Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
- Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
- Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
- Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
- Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
- Foster community engagement and build relationships with followers through proactive interaction.
- Respond promptly and professionally to customer inquiries and comments across social media platforms.
- Ensure consistency in brand messaging and tone across all social media platforms.
- Stay updated on industry trends and incorporate fresh ideas into content creation.
Requirements
- B.Sc / HND In any discipline from a reputable institution
- Strong written and verbal communication skills.
- Exceptional customer service orientation.
- Proficiency in social media platforms and scheduling tools.
- Creativity in content creation and an eye for design.
- Ability to analyze data and derive actionable insights.
- Must be Female
- Proven experience in social media management and customer service.
- Familiarity with social media analytics tools and customer relationship management (CRM) systems.
Expected salary:
Location: Lekki, Lagos State
Job date: Wed, 06 Dec 2023 06:02:50 GMT
