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<b>Job title:</b> Dispatcher/Permit Technician 2nd Shift<br />
<br /><b>Company:</b> Cranemasters</p>
<p><b>Job description</b>: <b>Job Description:</b></p>
<p> We appreciate your application for the Dispatch position. Below is a link to a personality assignment test that is part of our selection procedure. In this assignment, there are no right or wrong answers and it should only take a couple minutes to complete.</p>
<p> Click Link To Begin This Assessment:<br />
 <br /> &#8211; https://assessment.predictiveindex.com/B5VX/fecb488e-56a8-4411-aaac-d788deec7b85?type=candidateba</p>
<p> Shift: Rotating Schedule (11am- 9am Monday -Friday and 9am -9pm Weekends)</p>
<p> <b>Job Description:</b></p>
<p> Provides administrative support for 24/7 emergency response to the railroad industry.</p>
<p> Responsible for ensuring accurate and timely dispatching of field crews in response to emergency calls for lifting/recovery and other specialty services. Obtains accurate travel permits for OS/OW equipment. Ensures accurate/ efficient transmission and recording of data/information related to man-hours, materials, and equipment for jobs/contracts/emergency services in order that customer billing processes will be timely and inclusive of all labor/materials/equipment.<br />
 </p>
<ul>
<li>Answers and routes all in-coming phone calls.</li>
<li>Utilizes Excel, SharePoint, and Vista (or other software) to capture and record data.</li>
<li>Performs administrative tasks in accordance with standard procedures, including set-up of work orders, job files, etc.</li>
<li>Obtains transportation permits for over-weight and over-sized vehicles/equipment while meeting Cranemasters performance standard of 1 hour in response time.</li>
<li>Works with emergency response crew leaders to identify and select the most efficient routes for the movement of trucks, equipment, and response crews.</li>
<li>Maintains job logs, including process/work performance updates for documentation of WIP (work in progress), material usage, recording hours of use for equipment/vehicles, etc.</li>
<li>Relays information between all parties (Customers, Cranemasters team members, emergency response agencies, etc.) and seeks opportunities to facilitate work accomplishment in the field.</li>
<li>Participates in weekend and holiday duty rotations. On-call as directed in order to meet the 24/7 emergency response and operational needs of the company.</li>
<li>Other duties as required.</li>
</ul>
<p> <b>Requirements:</b><br />
 </p>
<ul>
<li>Solid work ethic and orientation for the provision of outstanding customer service.</li>
<li>High School Diploma or GED supplemented by training/education that would be the equivalent of an associate degree.</li>
<li>Strong administrative and organization skills, proficient level of computer and key-boarding skills and the ability to communicate clearly and professionally.</li>
<li>Previous work experience in logistics, dispatching, transportation, heavy construction, or call center environment preferred.</li>
<li>Ability to read maps, understand routing, and obtain permits for over-weight or over-sized equipment/trucks.</li>
<li>Must be a team player with the ability to work with others to meet goals and objectives.</li>
<li>Must be able to read, write and speak English.</li>
<li>May be required to fill-in for team members on nights, weekends and/or holidays during vacations or other time off. May be called upon to provide coverage in emergency situations in the event another team member has an emergency.</li>
<li>Preference for knowledge of D.O.T., FMCSA, and FRA regulations.</li>
<li>Must project positive and professional image to customers, co-workers, work crews, and public.</li>
<li>Strong attention to detail is a must.</li>
</ul>
<p> <b>Physical Demands:</b> </p>
<ul>
<li>Ability to answer phones to assist customers, answer questions, dispatch crews and communicate information with direct impact on operations and emergency response situations.</li>
<li>Working extended hours.</li>
<li>Ability to perform tasks and multi-task under stressful conditions.</li>
<li>Occasional bending, twisting, stooping, standing, and / or walking.</li>
<li>Walking / carrying / lifting items associated with normal office work (not to exceed 20 lbs.)</li>
</ul>
<p> NOTE: Cranemasters is a 24/7 emergency service provider to the railroad industry and as such, our employees are subject to work outside of normal working hours including nights, weekends and/or holidays.<br />
<br /><b>Expected salary</b>:<br />
<br /><b>Location</b>: Chesterfield, VA<br />
<br /><b>Job date</b>: Sun, 29 Oct 2023 01:29:19 GMT</p>
<p><a href="https://jobviewtrack.com/en-us/job-4f1d4179480707004e17490206415c090100270000155e290f4349443c064e12546138041c0a0c54543c0c104245544e4405016c741c49051c413a0206481a010a1a4b453f79480707004e17490206605c55551943/d295e63ca0505e27dd6f0041523cad06.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>
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