Job title: Customer Support Officer
Company:
Job description: ROLE SUMMARY
Ensure merchants and bank representatives experience excellent and timely support at all times.
DUTIES AND RESPONSIBILITIES
- Provide off site remote support to merchant, Field Support Staff as well as bank representatives.
- Channel support request to both upcountry and Lagos Field Supervisors where remote assistance fails.
- Ensure all escalated issues are resolved within the stipulated TAT.
- Strictly adhere to agreed TAT on all issues.
- Follow up on POS support issues.
- Respond to and resolve complaints sent via email, WhatsApp, text message or through phone call.
Expected salary:
Location: Nigeria
Job date: Sun, 26 Nov 2023 05:44:13 GMT
