Job title: Customer Support Associate – UK
Company: Synthesia
Job description: Why is now a really exciting time to join Synthesia?
Synthesia’s vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as and , a campaign collaboration which also received a . We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 We are officially a Unicorn company!!!🦄🎉Not sure what we’re talking about? Check out our that explains what we’re doing at Synthesia in a way that even our grandparents *kind of * understand what this AI video stuff is all about!
Join the rocket ship while it’s taking off! 🚀
The role…
- Reporting to the Customer Support Manager, you’ll be the first person for prospective and existing customers to get in touch with
- You’ll know the product better than anybody and serve as the voice of the customer
- Collaborate with other teams to ensure these requests are routed to the right people
- Your goal will be to maintain high levels of customer satisfaction with a focus on customer delight
- You will provide quality support via chat and email
- You will be required to manage and prioritise requests that come through our service desk
- You’ll look at data and trends alongside your team and work out ways to improve our processes and product
- You’ll produce collateral for use on our website and knowledge hub, such as self-help articles and help videos
- You will liaise with the Product team to provide feedback and influence improvements of our product
About you…
- Capable and compassionate go-getter, a fast learner and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work
- Good written communication skills with a focus on clarity and empathy
- Excellent collaboration and problem-solving skills
- Multi-tasking abilities
- Patience when dealing with tricky situations
- Drive to work autonomously and proactively
- You are an excellent teammate who gives ideas to improve processes
- Previous experience working in a customer facing role would be an advantage but not essential
- You are based in the UK
At Synthesia, we expect everyone to…
- Be an owner
- Focus on outcomes over Inputs and Plans
- Make the journey fun
- Default to simple
You can read more about this in this public Notion page –
The good stuff…
In addition to being a part of a great team, working in a fun and innovative environment, we offer…
💸 A competitive salary + stock options in our fast-growing Series C start-up.
📍 A hybrid setting where you can work from our London office in Soho.
🍼 Paid parental leave.
🏥Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
🌴 25 days of annual leave + public holidays in the country where you are based.
🚲 Cycle to work scheme (London).
🎉 Fun culture with regular socials and company retreats (Portugal, Copenhagen & Barcelona!)
🥳 Regular tasty lunches and office snacks.
🤩 4 weeks paid sabbatical after 4 years at the company + $10,000 USD.
👉 A generous referral scheme.
🧓 Pension contribution/salary sacrifice.
💻 A brand new computer + monitor and an additional home office set-up budget.
🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.
✨ We will always take hustle and ambition over grades and have structured our interview process to reflect this.
If you want to be a part of building a legendary company, COME JOIN US! 😊
Expected salary:
Location: London
Job date: Sat, 23 Dec 2023 05:33:21 GMT
