Job title: Customer Support Analyst – USA – French Speaking
Company: Mews
Job description: As a Customer Support Representative, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It’s a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
✅ Your mission, should you choose to accept it:
- Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
- Provide exceptional support for customers on technical issues via messaging, email and phone
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
- Build and retain rapport with appointed “Mews person” at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
🤝️ You’ll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management / IT / Business
- Professional experience in customer support
- Experience in hotel operations
- Native or fluent in English & French
- Ability to speak other additional languages fluently is a big advantage! (Spanish, Dutch, Italian, German, Swedish)
- Ability to take feedback, learn quickly and adapt to new situations
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
- Permission to work in the USA and based in Florida
- Willingness to work in shifts as we support our customers around the globe 24/7
📝 A couple of points worth noting;
- Shift Pattern – Because our clients run 24/7 businesses, the Customer Support Team needs to be available 24/7. We’ve got a global team which makes things easier to manage, but typically the team work 5 days a week on a rota with shifts from 7am – 3pm or 2pm to 10pm. You would typically work 2 nightshifts a month. Where you work a weekend you would get days off during the week when this happens.
- Interview Process – There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team
- Salary – 66k USD per annum
👀 What’s Next?
Continue reading… If you like what you see, what are you waiting for? Fill out our shortened application form. Soon after, you’ll receive an invitation to participate in our online assessment with our friends at Test Gorilla, which will help qualify your application. Simply demonstrate what you could bring to the table, and we’ll be in touch.
This assessment will only take about 32 minutes.
Expected salary:
Location: Orlando, FL
Job date: Sun, 15 Oct 2023 07:34:10 GMT
