<p><b>Job title:</b> Customer Success Associate Job at Carbon Nigeria<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Customer Success Associate<br />
 <br /> Job Location: Lagos<br />
 <br /> Employment Type: Full Time<br />
 <br /> Department: Customer Success</p>
<p> <b>About the Role</b> </p>
<ul>
<li>As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.</li>
<li>You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.</li>
</ul>
<p> <b>Responsibilities</b> </p>
<ul>
<li>Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].</li>
<li>Listen actively to customers and ask relevant follow-up questions to understand their needs.</li>
<li>Document customer interactions and feedback accurately.</li>
<li>Collaborate with other teams to escalate and resolve complex customer issues.</li>
<li>Resolve customer issues in a timely and effective manner.</li>
<li>Provide helpful solutions to customers to exceed their expectations.</li>
<li>Utilize data and metrics to improve processes and decision-making.</li>
</ul>
<p> <b>Requirements</b> </p>
<ul>
<li>Passion for providing exceptional customer service</li>
<li>Strong communication skills, both written and verbal</li>
<li>Attention to detail and accuracy in documentation</li>
<li>Familiarity with using customer service software and tools is a plus</li>
<li>Ability to work in a fast-paced and dynamic environment</li>
<li>Ability to multitask and prioritize tasks effectively</li>
<li>Excellent problem-solving skills</li>
<li>No prior experience is required, but some background in customer service or related fields is a plus.</li>
</ul>
<p><b>Expected salary</b>:<br />
<br /><b>Location</b>: Nigeria<br />
<br /><b>Job date</b>: Sat, 18 Nov 2023 01:14:04 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-1f19416c5e17000d4e1554066a221b14114f190d1b721b1a0e1a1451/c4a7e49af46514446454a5c42bfc9815.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

