Job title: Customer Success Associate Job at Carbon Nigeria

Company:

Job description: Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset.

We are recruiting to fill the position below:

Job Position: Customer Success Associate

Job Location: Lagos

Employment Type: Full Time

Department: Customer Success

About the Role

  • As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
  • You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

Responsibilities

  • Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
  • Listen actively to customers and ask relevant follow-up questions to understand their needs.
  • Document customer interactions and feedback accurately.
  • Collaborate with other teams to escalate and resolve complex customer issues.
  • Resolve customer issues in a timely and effective manner.
  • Provide helpful solutions to customers to exceed their expectations.
  • Utilize data and metrics to improve processes and decision-making.

Requirements

  • Passion for providing exceptional customer service
  • Strong communication skills, both written and verbal
  • Attention to detail and accuracy in documentation
  • Familiarity with using customer service software and tools is a plus
  • Ability to work in a fast-paced and dynamic environment
  • Ability to multitask and prioritize tasks effectively
  • Excellent problem-solving skills
  • No prior experience is required, but some background in customer service or related fields is a plus.

Expected salary:

Location: Nigeria

Job date: Sat, 18 Nov 2023 01:14:04 GMT

Apply for the job now!

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