<p><b>Job title:</b> Customer Services Manager Job at Uncle Stan&#8217;s Foods<br />
<br /><b>Company:</b> </p>
<p><b>Job description</b>: Uncle Stan&#8217;s Foods is a small chops company known for it&#8217;s unique finger food taste all over Lagos. Our brand makes us unique.</p>
<p> We are recruiting to fill the position below:</p>
<p> Job Position: Customer Services Manager</p>
<p> Job Location: Lagos<br />
 Employment Type: Full time</p>
<p><b>Job Summary</b></p>
<ul>
<li>We are seeking a dedicated and experienced Customer Service Manager to join our team.</li>
<li>The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.</li>
<li>This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.</li>
</ul>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.</li>
<li>Ensure customers get their orders at the estimated time of delivery.</li>
<li>Follow up on customers complaints and provide solutions.</li>
<li>Collaborate with cross-functional teams to resolve complex customer issues.</li>
<li>Establish and maintain strong relationships with customers through effective communication channels.</li>
<li>Communicate product information, promotions, and company updates to customers in a clear and engaging manner.</li>
<li>Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.</li>
<li>Identify opportunities to improve the overall customer experience and implement strategies accordingly.</li>
<li>Be proactive in solving customers complaints.</li>
<li>Collaborate with the restaurant and logistics team to ensure smooth operation.</li>
<li>Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.</li>
<li>Address and resolve customer complaints and issues promptly and effectively.</li>
<li>Investigate and analyze root causes of complaints to implement preventive measures.</li>
<li>Develop and execute initiatives to exceed customer expectations.</li>
<li>Provide ongoing training and development for the customer service team to enhance skills and knowledge.</li>
<li>Streamline and optimize customer service processes to improve efficiency and effectiveness.</li>
<li>Develop and execute customer retention programs to build loyalty and repeat business.</li>
<li>Identify and implement strategies to upsell or cross-sell products based on customer needs.</li>
</ul>
<p><b>Qualifications and Skills</b></p>
<ul>
<li>Bachelor&#8217;s Degree in Business, Marketing, or a related field.</li>
<li>Proven experience in a customer service management role, preferably in the food or hospitality industry.</li>
</ul>
<p><b>Expected salary</b>: 100000 &#8211; 150000 per month<br />
<br /><b>Location</b>: Nigeria<br />
<br /><b>Job date</b>: Tue, 19 Dec 2023 23:37:35 GMT</p>
<p><a href="https://jobviewtrack.com/en-ng/job-491a416e58171b014a1152433b041c110c43111b6b204f594b444e011c4e6a154e020f041c652655071c061e4f591d604c0a0e094206222e090f0f000052763b0c015c425e485e655e5f14431956/3dbf6fad35cf5c3a9d192db1e5cfd9ee.html?affid=d54dda8fa2db24c8445c282b3d357966"><b>Apply for the job now!</b></a></p>

