Job title: Customer Service Representative Job at Viva Flowers
Company:
Job description: Viva Flowers, a flower company that offer great floral services for all occasions, is recruiting suitable candidates to fill the position below:
Job Position: Customer Service Representative
Job Location: Lekki Phase 1, Lagos
Description
- VivaFlowers is currently seeking a customer-centric individual to join their team as a Customer Service Representative.
Responsibilities
Customer Interaction:
- Handle customer inquiries, concerns, and requests via various communication channels (phone, email, chat).
- Provide accurate and timely information to customers, ensuring a positive experience.
Order Processing:
- Assist customers with order placement, modifications, and tracking.
- Collaborate with other departments to ensure timely and accurate order fulfillment.
Issue Resolution:
- Address customer complaints and resolve issues promptly and effectively.
- Escalate complex cases to the appropriate departments for further investigation.
Product Knowledge:
- Develop a deep understanding of our products and services to effectively assist customers.
- Provide product information and recommendations based on customer needs.
Documentation:
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Generate reports on customer service performance as needed.
Qualifications
- Candidates should possess a BSc, HND or OND.
- Previous experience in floral customer service is an advantage.
Requirements:
- Proven experience in a customer service role.
- Problem-solving abilities and a proactive approach to customer satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using customer service software and Microsoft Office.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to:
Expected salary:
Location: Lekki, Lagos State
Job date: Sat, 23 Dec 2023 03:17:10 GMT
