Job title: Customer Service Executive Job at Lady Biba
Company:
Job description: Lady Biba is a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.
We are recruiting to fill the position below:
Job Position: Customer Service Executive
Job Location: Lagos
Employment Type: Full-time
Description
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media) regarding product information, orders, shipping, returns, and exchanges.
- Process orders, track shipments, and ensure timely delivery while maintaining accurate records of customer interactions and transactions in the database.
- Gather customer feedback and insights to identify trends, recurring issues, or opportunities for improvement and communicate these findings to the relevant teams.
- Address customer issues, complaints, and escalations with empathy, aiming for satisfactory resolutions that align with company policies and procedures.
- Develop a deep understanding of the fashion brand’s products, materials, sizing, and style to provide accurate information and recommendations to customers.
- Maintain effective communication with other departments such as sales, marketing, and logistics to ensure smooth operations and assist in improving customer experience.
- Ensure the quality of customer interactions by following established service standards and protocols.
Requirements
- Interested candidates should possess Bachelor’s Degrees / HND in relevant fields with 3+ years of relevant work experience.
- Excellent communication skills, both written and verbal, with a friendly and customer-centric attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving abilities and the capacity to handle stressful situations calmly and effectively.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Knowledge or passion for fashion trends, styles, and products.
- Previous experience in customer service, preferably in the fashion industry, is a plus.
Expected salary:
Location: Nigeria
Job date: Sun, 17 Dec 2023 08:08:05 GMT
