Job title: Contact Centre Agent – Sales / Customer Service Job at Plistbooking.com
Company:
Job description: Plistbooking.com is a Lekki based Nigerian online vacation rental booking and a real estate marketplace that leverages technology to empower Nigerians to purchase or rent their dream homes as well as monetize their spaces, passions, and talents to become hospitality entrepreneurs. We are growing rapidly, and our goal is to become the largest firm nationally by offering hotels and homeowners advanced and technology enabled services with higher revenues at lower cost.
We are recruiting to fill the position below:
Job Position: Contact Centre Agent – Sales / Customer Service
Job Location: Lekki, Ikate, Lagos
Employment Type: Full-time
Responsibilities
- Coordinating Monthly payroll
- Overseeing day to day operations of the call centre
- Escalating all issues to the directors
- De-escalating conflicts in a timely manner.
- General administrative/clerical tasks
- Auxiliary tasks required.
- Monitoring attendance and promptness
- Troubleshooting technical glitches or mishaps.
- Ensuring quiet hours and work etiquette is observed.
- Manages and oversees a team of call centre agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and helping.
- Assist onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
- Office Set up.
Technical Competencies:
- Tech savvy with knowledge of relevant computer programs and telephone equipment (CRM)
Expected salary: 50000 – 100000 per month
Location: Lekki, Lagos State
Job date: Sat, 20 Jan 2024 01:49:29 GMT
