429+ Urgent Customer Service Clerks Supervisor Jobs in Canada | Apply Now

Can you oversee customer service team? If yes, then one of these over 400 Customer Service Clerks Supervisor Jobs is for you. Some pay as high as $25 per hour. Continue reading to see exactly how to apply for any of the Customer service clerks supervisor jobs in Canada.

Customer Service Clerks Supervisor

As a customer service clerks supervisor in Canada, you will be responsible for overseeing the customer service team and ensuring that customers receive prompt, efficient, and accurate service.

This may include tasks such as hiring and training customer service clerks, setting performance goals and objectives, monitoring employee performance, and handling customer complaints and issues.

The customer service clerks supervisor may also be responsible for managing budgets, tracking sales data, and developing strategies to improve customer satisfaction.

In order to be effective in this role, a customer service clerk supervisor should have strong communication and interpersonal skills, as well as the ability to lead and motivate a team.

How to be effective as a Customer Service Clerk Supervisor

Being an effective customer service clerk supervisor involves several key responsibilities and skills:

1. Setting clear expectations: It is important to establish clear expectations for your team, including the level of service that is expected, the appropriate way to handle customer complaints, and any specific processes or procedures that should be followed.
2. Providing training and support: It is important to provide your team with the necessary training and support to enable them to effectively serve customers. This may involve providing resources such as training materials, access to customer service software, and regular coaching and feedback.
3. Leading by example: As a supervisor, it is important to model the behavior you expect from your team. This means demonstrating excellent customer service skills yourself, and being willing to jump in and help out when needed.
4. Managing team performance: It is important to regularly review the performance of your team, and provide feedback and support as needed. This may involve setting performance goals and conducting regular performance evaluations.
5. Resolving customer complaints: As a supervisor, it will be important to have the skills and knowledge to effectively resolve customer complaints. This may involve using active listening and empathy, and being able to find solutions that are satisfactory to both the customer and the company.
6. Staying organized and on top of tasks: It is important to stay organized and on top of tasks in order to effectively manage your team and ensure that customer needs are being met. This may involve using tools such as task lists and calendars to stay on track.

Overall, being an effective customer service clerk supervisor requires strong Interpersonal and communication abilities, as well as the capacity to inspire and lead a team, and the ability to handle challenging situations with tact and professionalism.

Description of Customer service clerks supervisor

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives – financial institutions and Other customer and information services representatives.

They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Job duties of a Customer service clerks supervisor

• Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Establish work schedules and procedures
• Coordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Identify training needs and train workers in job duties and company policies
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.
• Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
• Establish work schedules and procedures
• Coordinate activities with other units and departments
• Prepare and submit progress reports and other documentation
• Identify training needs and train workers in job duties and company policies
• Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Job titles of a Customer service clerks supervisor

• Call centre agent supervisor
• Contact centre supervisor
• Current accounts supervisor
• Customer service representatives supervisor – financial services
• Information clerks supervisor

Employment requirements as a Customer service clerks supervisor

This is what you typically need for the job.

• Experience in the occupation supervised is required.
• Completion of college or industry courses related to bookkeeping and customer services may be required.

Tasks

Skills and knowledge as a Customer service clerks supervisor

The following skills and knowledge are usually required as a Customer service clerks supervisor in Canada.

Salary of a Customer service clerks supervisor

As a Customer Service Clerks Supervisor, you will earn between $16 and $39.49 per hour in Canada.

Also note that according to the Government of Canada’s Job Bank, the median salary for a customer service clerks supervisor in Canada is $51,000 per year. This may vary based on factors such as the company, industry, location, and an individual’s education and experience.

Customer service clerks supervisor needed by THE UPS STORE

Job details

Location: Edmonton, AB (The UPS Store #453 Edmonton
13548 97 STR NW
Edmonton Alberta – T5E 4E2)

Salary: 27.00 hourly for 35 hours per week

Terms of employment: Permanent employment, Full time,  Day, Evening, Weekend, Shift, Morning

Start date: Starts as soon as possible

Thanks.

429+ Urgent Customer Service Clerks Supervisor Jobs in Canada | Apply Now – Canada Jobs

Can you oversee customer service team? If yes, then one of these over 400 Customer Service Clerks Supervisor Jobs is for you. Some pay as high as $25 per hour. Continue reading to see exactly how to apply for any of the Customer service clerks supervisor jobs in Canada.

Salary:
27.00

Salary Currency:
CAD

Payroll:
HOUR

Date Posted:
2024-02-01

Posting Expiry Date:
2024-08-21

Employment Type :
FULL_TIME

Hiring Organization :
THE UPS STORE

Organization URL:
https://www.theupsstore.ca/453/

Organization Logo:
https://www.theupsstore.ca/453/wp-content/themes/theupsstore-local-v2/dist/images/upsstore-2021-logo-en-blk.svg

Location:
PostalAddress, The UPS Store #453 Edmonton 13548 97 STR NW – , Edmonton, Alberta, T5E 4E2, Canada

Education Required:

Experience Required:
5 Months

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