Job description: As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Role

Are you an experienced and innovative Senior User Journey Architect with a passion for creating

seamless and engaging user experiences? Are you skilled in and motivated by taking on complicated problems and goals, and driving towards optimal solutions and helping deliver results? If so, we want you to join our team for channels and engagement!

You will work to define and facilitate the transformation of Bell’s current architecture for the future required to meet organizational needs, goals, and strategic direction. Thinking end-to-end with the eyes and in the feet of all users and customers, the incumbent will also promote component reuse, standardization of technologies and ensures that the standards and changes to the architecture are documented, agreed to and implemented through best practices.

In this role, you will be responsible for designing and implementing user experience

strategies that enhance our customers’ experience across multiple channels, including

web, mobile, retail, call-centre, social media, and AI-driven interactions. You will work closely with cross-functional teams to identify user needs, analyze customer feedback, and develop

enterprise-wide strategies for user engagement.

To succeed in this role, you should have a strong background in user journey design and experience concepts, a deep understanding of customer experience design principles, and a passion for emerging technologies. You should be a natural leader with excellent communication skills and the ability to collaborate with stakeholders at all levels of the organization.

Key Responsibilities

• Develop and implement user experience strategies that enhance customer engagement across multiple channels
• Develop and implement frameworks for managing multi-brand, multi-channel, multi-segment experiences with requisite flexibility and enablement, built upon a reusable technical stack and architecture
• Collaborate with cross-functional teams to identify user needs and customer feedback
• Conduct user research and usability testing to inform design decisions
• Work with teams of experience designers
• Stay up-to-date with emerging technologies and trends in user experience and engagement
• Develop and maintain design systems, standards, and guidelines for customer channels and engagement systems
• Consult with project teams to ensure compatibility with existing solutions, infrastructure and services and strategic requirements
• Assist in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality
• Analyze current architecture to identify gaps and determine opportunities for improvement
• Perform ongoing architecture quality review activities relative to specific projects/programs/portfolio that one is responsible for
• Develop and communicate architecture technical guidance, design patterns, and standards, and collaborate with IT stakeholders in the development and evaluation of architecture-compliant technical solutions
• Responsible for reviewing the technical architecture from a security, accessibility, data integrity, and availability points of view
• Overseeing and monitoring progress on complex and/or multiple projects relative to scope, schedules, budgets and quality
• Provide technology evaluation and selection advice regarding the use of COTS, custom approaches, open source and cloud appropriateness
• Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders
• Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions
• Minimize the impact of integration on various existing processes

Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, Interaction Design, Engineering or a related field; 5 – 7 years of experience in experience architectures, with a focus on customer channels and engagement systems
• TechCo experience is considered an asset
• Management consulting experience is considered an asset
• Telco Experience is considered an asset
• Business knowledge and acumen with strong technical background
• Strong understanding of customer experience design principles and best practices
• Experience with modern web and mobile technologies, including responsive design, accessibility, and prototyping tools
• Proven ability to lead, mentor and collaborate with multi-functional team members
• Approaches a problem by using a logical, systematic, and sequential approach
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
• Demonstrates openness and willingness to adapt to different and new ways of doing things
• Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships
• Ability to communicate (verbally and in writing) effectively with all levels of the organization
• BSS processes knowledgeable

​#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 01/22/2024

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, ON, Mississauga

Bell, one of

Expected salary:

Location: Montreal, QC

Job date: Wed, 20 Dec 2023 23:36:52 GMT

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Job description: DESCRIPTION

Amazon co-ops are full-time positions, and co-op students should expect to work Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Students should not have conflicts such as classes or other employment during the Amazon work-day.

Applicants must be currently enrolled in a co-op program at their school in Canada, and should have a minimum of one quarter/semester/trimester remaining in their studies after their co-op concludes. By applying to this position, your application will be considered for all UX Designer roles at all locations we hire for in the Canada including but not limited to: Vancouver, BC; Toronto, ON, Winnipeg, MN, Victoria, BC, Ottawa, ON, Calgary, AB. Locations are subject to change
You will be able to provide your preference of location and start date during the application process but, we cannot guarantee that we can meet your selection based on several factors including but not limited to the availability and business needs of this role. Finalization on the location and start dates available will be provided to you at the time of job offer.

Start dates for our co-ops in this posting include the following periods:
1. Summer (Starts May/June 2024)
2. Fall (Starts August/September 2024)
3. Winter (Starts January/February 2025)

Key job responsibilities
As a UX Design Co-Op intern, you will collaborate with a team that defines and designs user interfaces, systems, and interaction, visual, motion, and voice design patterns.

Responsibilities:
● Design thoughtful, beautiful, and useful software user interfaces and experiences in a team environment.
● Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.
● Use business requirements, user and market research to assist in developing scenarios, use cases, and high-level requirements.
● Develop conceptual diagrams, wireframes, visual mockups, click-throughs, and prototypes.
● Work with stakeholders to plan projects for effective delivery while maintaining high standards for design.
● Be a passionate and effective advocate for design with non-design audiences.

A day in the life
Design at Amazon has been growing steadily in reach and impact-from devices to fashion, delivery logistics to search and streaming video, from voice and sound to physical retail, and more-all while creating and cultivating experiences that touch Amazon customers everywhere, every day. Amazon design teams include every flavor of UI, UX, visual, motion, illustration, brand, and marketing design roles-as well as design technologists, researchers, writers, and more. Check out https://amazon.design/, and come build the future with us.

We are open to hiring candidates to work out of one of the following locations:

Toronto, ON, CAN | Vancouver, BC, CAN

BASIC QUALIFICATIONS

● Currently working towards a Bachelor’s or Master’s Degree in Design, Human-Centered Interaction, Statistics, Psychology, Computer Science, or other equivalent discipline, with an expected conferral date between December 2024 – September 2027.
● Currently enrolled in a co-op program in Canada.
● Previous design internship(s) and/or project experience in design.
● Experience working in a collaborative team environment to deliver high-quality design solutions.
● Experience in a variety of design, wire-framing, and prototyping tools.
● Provide at least two creative materials for Amazon to review. They can be in any format (i.e. website, PDF, slide deck, etc.). Please review the Creative Materials Guidance section below.

PREFERRED QUALIFICATIONS

● Experience with consumer brand experience design and an understanding of storytelling.
● Visual design expertise demonstrated through mockups and style guides.
● Additional design skills in related fields, including film-making, motion design, and prototyping.
● Experience in designing interactions for voice led devices.
● Experience in designing cross platform experiences.
● Ability to extract complex concepts and quickly turn around rigorous flows and mock-ups reflecting a range of options.
● Ability to proficiently present design solutions to stakeholders in design, product management, and engineering.
● Ability to drive the design review cycle and close on design requirements independently
● Able to use best practices for mobile and web-based information architecture and design, as well as knowledge of usability principles and techniques.
● Excellent communication, presentation, and interpersonal skills.

Creative Materials Guidance:

• Show your thinking: include at least two projects indicating the problem you were trying to solve, your design process, early design iterations, the final implemented design. We want to see your approach.
• Pay attention to detail: a submission is a visual story-telling (beginning, middle, and end). Have a clear visual hierarchy, consistent spacing and alignment, and show your intention behind your decision.
• Be customer-centric: Explain who your customer is, their unmet needs, how you validated or invalidated your assumptions about your customer, and how your design addresses their needs.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

The base salary for this position ranges from $31.01/hr up to $51.73/hr. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Expected salary: $31.01 – 51.73 per hour

Location: Toronto, ON

Job date: Sat, 23 Dec 2023 06:47:29 GMT

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Job description: Transsion Holdings, the company formerly known as TECNO TELECOM LIMITED, established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Transsion has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

We are recruiting to fill the position below:

Job Position: User Experience Researcher

Job Location: Lagos
Employment Type: Full Time

Job responsibilities

• Report to head of research department in Mainland China, and assist in local research team management in Local;
• Understand and incorporate technical and business requirements into research. Establish and implement overall research strategies. Develop reasonable research plans with clear objectives. Effectively conduct or organize local teams to carry out user research projects. Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
• Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement, etc;
• Advocate research findings to diverse audiences through written reports and in-person presentations, promote the implementation of research outputs;
• Continuous up-skilling in research related methodology and technology as value add to the team.

Job Qualifications

• At least Bachelor’s Degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
• 5+ years of experience of user research (both qualitative and quantitative methods).
• Able to communication effectively in English — written and verbal. Fluency in other local languages.
• Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven track record of success.
• Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.
• Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.

Expected salary:

Location: Nigeria

Job date: Mon, 27 Nov 2023 08:06:51 GMT

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Job description: As a Senior User Experience (UX) Designer at WTW, you will join a collaborative team of fellow Business, Product, Design and Technical stakeholders to work on transforming the Human Capital Management industry, by turning complex problems into elegant user experience solutions that delight our clients and our users. We create and innovate SaaS web and mobile software for Fortune 500 clients. This important role works with global product and development teams to help inform and execute user experience design across a defined area of our Employee Experience product portfolio.

This role is focused on designing an innovative user experience for enterprise-level web and mobile applications that integrate across our portfolio of software. This includes high-collaboration with US/UX team members, stakeholders, users and our business to research, elicit and define, design and deliver innovative next-generation web and mobile user experiences.

With your demonstrable experience in user experience, activities you will perform include eliciting requirements and needs, design sessions, design thinking, feedback sessions, usability testing, various flow diagramming, persona development, journey mapping, rapid prototyping, design iteration, wireframing and more. You have experience with accessibility and WCAG.

This is a remote role, based anywhere in the US or Canada.

The Role

• At your core, you have a passion for user experience, defining and validating both problems and possible solutions, understanding user goals, tasks and workflows, and translating these into innovative and elegant web and mobile experiences.
• Speaking with, and understanding users is what makes you most content and fulfilled. You love to carefully craft conversations with users so that insight can be gleaned and leveraged beyond the surface level obvious findings. Then ideating design solutions that meet and exceed both user and business needs.
• You help drive the formative experience design process through user-centered design. You embrace ideas and turn them into plans to define and validate the problem-space and iterate and validate design solutions resulting in top-notch user experiences that meet and exceed expectations.
• You will work with a wide range of stakeholders and users, including research, executing user experience design and organizing and facilitating feedback sessions and usability validation.
• You will work with team members to test sacrificial design concepts to ultimately deliver the most valuable solutions.

The Requirements

• 7+ years’ experience with User Experience Design for enterprise-level SaaS web applications.
• 7+ years’ experience with User-Centered Design in an Agile SDLC and working with local and offshore scrum teams.
• Good understanding of accessibility in web and responsive applications.
• Demonstrable experience in planning and executing user experience design work.
• Collaborative, professional, communication and interpersonal skills.
• Ability to balance multiple priorities with acute attention to details.
• Bachelor’s degree or higher in Design, Human-Computer Interaction, Cognitive Science, Information Science or equivalent experience.
• Demonstrable experience creating empathy maps, personas, journey maps or other artifacts combined with storytelling.
• Experience working and collaborating with developers and other stakeholders.
• Experience in metric-driven design, incorporating usage statistics and other data to help inform and improve solutions.
• Experience learning about the latest trends in user experience, techniques and tools and leverage those in your role.
• Experience communicating your findings through empathetic and thoughtful analysis.
• Experience defining and reporting out on the progress of work.
• Understanding of UX design thinking methods that elicit and promote shared understanding across the team.
• Ability to align design work across a platform, collaborating and mentoring other designers and delivering a holistic and consistent experience.
• Solid understanding of HCI, UI and interaction design principles, enterprise design systems and digital brand standards.
• This is not a coding role, a conceptual understanding of HTML, CSS and JavaScript is desired. Conceptual understanding of modern UI development practices, Component libraries, Javascript frameworks is a plus. You may be asked to present user experience design and work samples of completed projects during interview process.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position is being included in accordance with the requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to the location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is 110,000-132,000 USD. This position is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),

. * Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

EOE, including disability/vets

Expected salary:

Location: Canada

Job date: Thu, 30 Nov 2023 07:46:27 GMT

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Job description: user experience across all websites is at the forefront of the UX review process. Advocate for user centred approaches… In addition, you will have: a deep understanding and broad knowledge of UX best practices for websites…

Expected salary:

Location: Vancouver, BC

Job date: Thu, 07 Sep 2023 22:19:35 GMT

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